If you're a holiday maker

It's important to stay safe and secure when transacting online. Here's a few quick tips to keep in mind when booking a holiday rental:

  1. Ask questions and call (rather than just email) the property owner or manager to discuss. Good communication helps ensure a smooth transaction.
  2. When paying for accommodation never use wire transfers such as Western Union. Guests should also be wary of property managers that ask you to send money to an overseas bank account.
  3. Receiving an unsolicited email from a property manager with a similar property that you made an enquiry on could indicate possible fraud.
  4. If it sounds too good to be true, it probably is. This includes properties offering very low prices that seem out of tune with other properties in the region or during that time of year.
  5. Learn about the property's reputation. Look for recommendations from other guests on the property listings.
  6. Be wary of a property manager that offers a 100% refund upon cancellation. Most property managers will keep part of a deposit if the booking is cancelled.
  7. Always ensure you have the latest version of internet browser and antivirus software update on your home and office computers.

For more information about staying safe online visit:

If you're a property manager

  1. Keep your Owners Admin login and password details safe and treat them as you would your bank PIN.
  2. Always ensure you have the latest version of internet browser and antivirus software update on your home and office computers.
  3. Never click on a link in an email that asks for your Stayz login details.
  4. Always type the address of the Owners Admin page directly into your browser to login rather than clicking on a link.
  5. Regularly check that your account details in your Stayz Owner Admin page are correct and change your password frequently.

Be aware of phishing scams

Phishing is a type of fraud whereby someone sends you an email, posing as Stayz, in an attempt to acquire your username and password (and sometimes credit card details). These emails often ask you to confirm your login or credit card details, and threaten account suspension.

Be cautious if:

Always:

If you receive a suspicious email or scam enquiry forward it to us at Stayz Customer Service:
support@stayz.com.au

For more information about staying safe online visit: