1. Australia
  2. NSW
  3. Central Coast
  4. Umina Beach
  5. #187551


House, Umina Beach

Rated 1 out of 5 stars 1 review

From $650 per night {{quote.pricing.message}} Total {{quote.pricing.bookingPrice | format:'currency':'short'}} for

Min 2 - 7 nights stay

7 guests
3 bedrooms
4 beds
2 bathrooms


Occupying an absolute beachfront position, Bay Vista 1 is a beautifully appointed holiday getaway ideally suited for families wishing to stay. Showcasing an outstanding and unique water vista, Bay Vista 1 is just metres from Ocean Beach surf club, cafe and patrolled beach and a short walk to restaurants and main shopping precinct. Its fabulous indoor / al fresco entertaining areas with open plan living with large windows to take in the views offers luxury, comfort and a relaxed waterfront lifestyle. Master bedroom has a queen bed, ensuite with shower and walk-in robe. Bedroom 2 has a tri-bunk, while bedroom 3 has a queen bed and built-ins.

Living room features TV, DVD, CD/Stereo, fireplace, comfortable cane furniture

Kitchen has electric cook top, microwave, dishwasher no coffee machine

Large and inviting terrace, setting for 8 and sun lounges

Air-conditioning, ceiling fans throughout, SLUG, direct beach access from deck

Strictly no pets, parties, functions, smoking or excess noise

Modern bathroom with separate bath, shower and toilet. Laundry with washer, dryer

Please note the spa on the balcony is not for use

Please note that $250.00 cleaning fee has been added to the overall booking total for this property

Linen/towels are included for your convenience

Why not take a look at Bay Vista 2, also advertised. This is the adjoining top floor apartment in the same complex

BAY VISTA 1 - ABSOLUTE BEACHFRONT is rated 1.0 out of 5 by 1.
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  • clientName_stayz
Rated 1 out of 5 by from Stove/dishwasher broken,charged extra cleaning fee I stayed with a group of friends for 2 nights in Bay Vista 1&2 - 12 adults and 4 young children. We had a good stay at the property which was for the most part a nice, big house and suited our needs and in a great location right on the beach. We were willing to overlook a number of issues including cockroaches, unclean kitchen, broken stove & dishwasher etc.. until our bond was only partially refunded due to an unreasonable additional cleaning fee, after we had already paid for the standard property cleaning. This really tainted our whole experience. I have pasted my email correspondence below for full which fully details our main issues with the property. I didn't want to leave a review like this but when we challenged the excessive cleaning fee, the company didn't really care and wasn't going to waive the fee in light of all the other issues. In short, the cleaning company completely exaggerated its work to make some extra cash: Hi XXX, I am very surprised to have received this email. This is extremely disappointing to say the least and I would like to challenge the payment taken from our bond for additional cleaning, which is in addition to the standard cleaning fee that we have already paid. We had a lovely weekend at the house. I did a final walk through of the property myself and was the last to leave. I ensured that all the linen was placed in the main bathroom, rubbish taken out, floors swept, benches given a quick wipe, and that the property was left in a good state of cleanliness. Please note the following issues that we experienced with the house. We were more than happy to overlook these problems however I feel it is necessary to raise them now that you have indicated that you wish to charge us additional fees which I consider completely unreasonable. Bay Vista 1 The stove did not work at all. There was an error message flashing on the cooktop screen. This completely ruined our dinner on the first night that we had pre-prepared and wanted to heat up on the stove. We didn’t try calling you because it was already late and we didn’t want tradesmen in the house fixing a stove during our short stay. Fridge didn’t stay very cold. It was fine keeping food for only a few days but I would be concerned about food hygiene standards for longer periods. Back deck was very dirty when we arrived. We scrubbed it prior to departure and it was cleaner than upon arrival. Bay Vista 2 Dishwasher wouldn’t work. Multiple people tried. There were also no instructions left to try to troubleshoot these types of problems. Water dripping in bathrooms, taps need a tighten. Interiors are very dated. Looks like the bottom floor has had a renovation while the top floor needs an update. This didn’t really bother us except that our guests upstairs were staying in a much less nicer apartment and this isn’t noticeable from the photos posted on the Stayz website. General comments on both properties: Cockroaches – the place definitely needs someone to come in to apply pest control gel everywhere. Very large cockroaches and little black spots in all the kitchen drawers and cupboards which looked like cockroach faeces. These areas apparently haven’t been cleaned properly for a long time and it was really unhygienic. Cleaning – there were dead moths and cockroaches on the floors, lots of dust, inside of kitchen drawers/cupboards and especially under the kitchen sink very dirty Windows in lounge room and bedrooms – grotty, lots of spiderwebs. Same on the outdoor balcony and surrounding outdoor lights. Bathrooms – spiderwebs and daddy long legs in the baths and showers, no bins in the bathrooms/toilets Cleaning products – there were no basic cleaning items provided. If you expect people to scrub the place clean on departure, you should advise clients of that and at least provide a few cleaning products. No one typically brings those sorts of items with them. There were only a couple of dishwasher tablets and a few small sachets of dishwashing liquid, no dish cloths, no cleaning spray, no toilet cleaner, no spare bin liners. Barely any toilet paper. We have stayed as a group at several large houses in NSW, Vic and WA, and this is below standard. Regarding the cleaning issues that you raised below: Prawns: yes, it is possible that our friend may have accidentally left some (a small bag) in the fridge so my apologies for that. He put them in the freezer because he didn’t want to ‘stink out’ the bins. Leaving them in the fridge was a simple mistake. Sand in freezer: that’s very odd and I can’t imagine where it came from. Could it have been there on arrival? We barely used the freezer. Floors excessively dirty: we swept them with a broom but we did not mop them. If you expect floors to be mopped before cleaning then you should probably indicate that in the email and also provide the appropriate cleaning products. No one brings mops and floor cleaner with them on holidays and it is perfectly reasonable to expect that this is covered as part of the standard cleaning cost. We didn’t drop any red substances on the floor. The only thing I can think of that may have caused a red sticky substance could have been watermelon that we gave to the kids just before we left the house. If so, this would have been minimal and isolated to a small area. There is no way that it took ‘3 mops to remove it’. To be honest, I have to wonder whether the cleaning company is just looking to make extra money. Oil everywhere on the dining/coffee tables etc: Again, this is either simply untrue or highly exaggerated. We ate meals on the tables and gave them a quick wipe down before we left. I have discussed this with friends and the only thing we can think of in terms of ‘oil’ is either some minimal food grease from meals, or perhaps sunscreen fingerprints from the kids. Either way, this would have been minor and certainly not ‘oil everywhere’ as indicated. The dining and coffee tables may have needed a quick clean with spray-and-wipe, which should certainly be covered in the standard cleaning fee. Did the cleaning company provide you with any photos of this oil or the red sticky substance? I’d be interested to know what they are referring to or whether they are exaggerating minor issues. Given the significant cost of the property (plus the additional linen charge), a certain standard of cleanliness and operation of critical kitchen appliances like the stove and dishwasher is expected. In light of the many issues highlighted above, I think it is quite unacceptable to charge any additional fee for cleaning. There was a cleaning cost included in the house total price, which should include things like mopping floors and wiping down all the surfaces with cleaning products. There is no way the property was left in such a poor state to require any further cleaning than should reasonably be included in this standard rate. In addition, the additional fee itself is excessive, even if the cleaning issues noted below were accurate. Prior to this, I had been very impressed by the customer service provided by the Accom Holidays team and had planned to note that in my online review of the two properties, along with the fact that we did had a lovely stay in the house and especially enjoyed the location. We have stayed at several large houses like this and have never once had any issue with getting our bond back so it is a real shame to have our holiday experience tainted by a final ‘cash grab’. I assume that you are probably just passing on a fee that the cleaning company has charged you and if that is the case it is worth pushing back on them because it would be unfair if Accom Holidays receives poor reviews as a result. I would be grateful if you could please re-consider charging the additional cleaning fee. I’m happy to discuss with you directly over the phone if that is more convenient. ............................................................................................................................. Email from the property company: Hi XXXX, I am contacting you today regarding your stay at Bay Vista 1 and Bay Vista 2. We have carried out our clean of both properties and unfortunately there was a number of items requiring attention. Bay Vista 1 · Prawn heads and legs left under the fridge, in the fridge and freezer. · Sand in the freezer · Floors were excessively dirty with a red sticky substance (took 3 mops to fully remove) Bay Vista 2 · Oil left all over the coffee table, dining table and on the glass in entry stair well (required extra cleaning to remove) Due to the above we have been advised to hold $XXXX from your Bond to cover this.
Date published: 2016-12-07
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  • clientName_stayz


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