Perfect for work, relocating or visiting family close by. Our 2 storey townhouse is clean, fresh and inviting! The ideal property for those needing to stay in the Northern Suburbs of Melbourne!
Our property is conveniently located only minutes from Westfield Plenty Valley, The AXIS centre, South Morang train station with a bus stop at front door! This property boasts easy access from the ground level and a secure, enclosed private courtyard, complete with large BBQ for your use.
Included in the price is:
• A modern kitchen stocked with utensils and appliances you would find in your own home.
• Laundry consists of a huge washer free for you to use.
• The lounge has a large screen TV, DVD player as well as a bookcase with games and reading for the whole family.
• A porta-cot, change table, baby bath and high chair for your convenience to use free of charge.
• Secure courtyard with doggy door access for your fur family to come along (suited to a small or medium sized dog)
• Free parking provisions for 2 vehicles (including 1x secure lock up garage with remote).
• We provide a supply of amenities such as shampoo, conditioner, soap, detergent, washing liquid.
Check in details will be emailed to you upon confirmation of booking. We respect our guests’ privacy and tend to leave them to enjoy their own space. We are available, however, for any questions or concerns at any time during your stay.
Please note: smoking is permitted outdoors only, with all butts to be extinguished and disposed of in garbage bins. Strictly no smoking permitted inside.
Terms and Conditions:
A BRIEF EXPLANATION:
You are renting self-contained, self-catering short term accommodation, not booking a fully serviced hotel. There are requirements that guests are responsible for that would not apply at a hotel. If your stay is for a period of time typically longer than 7 nights, some responsibilities may apply to you such as putting out rubbish bins, laundering linen & towels during your stay for your own use and keeping the premises clean while you are staying and prior to checking-out. Ensure you read the following carefully so you are aware. Ivydale Short Stay Accommodation guarantees that the descriptions, images and photographs of the Property provided on the website are an accurate portrayal of the Property. Some items within the Property may be slightly different to those shown in the photos. However, if they differ, the items will be of the same standard as that shown in the pictures, or higher.
BY MAKING PAYMENT, THE GUEST AGREES THEY HAVE READ AND ACCEPT THESE TERMS AND CONDITIONS ON BEHALF OF ALL GUESTS STAYING AT AND ALL VISITORS TO THE PROPERTY.
“Booking” refers to the period of time for which you have paid to stay at the property.
“Property” refers to the Ivydale Short Stay Accommodation property that your booking refers to and all its fixtures, fittings and equipment, including the grounds in which the physical building is located on.
“Management” refers to the owners and managers of Ivydale Short Stay Accommodation.
“Guest” refers to the persons staying overnight in the property during the booking.
“Visitor” refers to a person a Guest permits to visit the property during the booking.
All references to "we", "our" and "us" are references to Ivydale Short Stay Accommodation.
All references to “you” and “your” are references to the Guest.
“Welcome Folder” refers to the guest information folder located at the property.
2. CHECK-IN / CHECK-OUT:
Unless otherwise arranged, check-in time is after 4:00 pm on the arrival date and check-out time is no later than 10:00 am on departure date. Late departure is subject to prior arrangement and availability; extra charges may apply. You must notify Management of expected time of arrival, provide a contact mobile number and working email at the time of booking.
3. ONLINE BOOKING AND PAYMENT SYSTEM:
You are required to pay the full amount in Australian Dollars, up-front at the time of booking. IMPORTANT: All payments MUST be received in full, in Australian dollars (AUD) by Ivydale Short Stay Accommodation prior to check-in, unless Ivydale Short Stay Accommodation otherwise agrees. Ivydale Short Stay Accommodation reserves the right to cancel unpaid bookings and advertise the dates as vacant if no alternative payment arrangements have been organised. The cancellation provisions in clause 8 apply to any amounts already paid. NB: A full list of what is included in the price can be found on our website under “Frequently Asked Questions”
4. COOLING OFF PERIOD:
Once the first payment is made (whether it is the deposit or full payment), you have a 24-hour period (“Cooling Off Period”) in which you can cancel your booking without penalty and receive a refund of all amounts paid (excluding any credit card surcharge). After the Cooling Off Period, the cancellation provisions in clause 8 will apply. NB:There is no Cooling Off Period if your booking is made within 48 hours of check-in.
5. TRANSFERABLE PAYMENTS AND DATES:
Ensure that you choose your booking carefully. Changes to the dates of your booking are permitted at the discretion of Ivydale Short Stay Accommodation. Payments already made will roll over to the new dates, where a vacancy is available, in accordance with our cancellations policy.
NB: Payments made for a booking that is subsequently cancelled are not transferable to any future bookings in any circumstances, once the 24 hour cooling off period has passed and once the booking has been entered as cancelled. Payments cannot be transferred to bookings made in another person’s name.
6. CREDIT CARD SURCHARGE:
A surcharge will apply to all payments made by Visa, MasterCard and American Express. These charges are as follows:
• Domestic Processing (Australia) 1.5% + $0.30 AUD per transaction
• Multi-currency Processing (Non-AUD) 3.25% + $0.30 AUD per transaction
Except as set out in clause 9, credit card surcharges are not refunded in the event of a change or cancellations as the charge has already been incurred.
7. CREDIT CARD AUTHORISATION:
Before check-in details will be supplied, you must provide details of a valid credit card which you are authorised to use, which will be held by Ivydale Short Stay Accommodation as security for all payments required under these terms and conditions. By making payment and accepting these terms and conditions, you acknowledge and agree that Ivydale Short Stay Accommodation is authorised to charge your credit card for any costs for breakages, damages, excess cleaning or any other charges that are incurred during your Booking, including any costs referred to in clauses 12, 13, 19, 20, 22 and 23 of these terms and conditions. Details of additional fees and charges are set out in the Welcome Folder at the Property. If any of the costs referred to in the paragraph above are incurred, we will automatically charge your credit card without any further consent from you. A receipt will be issued with an explanation of every charge listed.
If you think there has been an error in charging your credit card or that the charges are excessive, you have the right to dispute the charges by contacting us. If we conclude as a result of our investigations that any amounts have been incorrectly charged to your credit card, we will refund those amounts to you.
8. CANCELLATION POLICY:
Explanatory note: once a booking is made, confirmed and deposit paid, we frequently knock back many other possible bookings – these people then book elsewhere and the opportunity is lost. Any changes to your booking may prevent us from re-letting the same dates at the property. It is your responsibility to ensure your details, dates and booking are all correct before making payment to avoid forfeiting any money. Please note:minor changes to your booking prior to your arrival will be accommodated wherever possible without penalty (for example: minor amendments to arrival/departure dates) these are at the absolute discretion of Ivydale Short Stay Accommodation.
• Any refund that you are entitled to, in whole or in part will ONLY be paid to you after the date has passed of the original booking. Any monies refunded will be returned to you via online payment to your credit card.
Without affecting any of your statutory consumer rights that cannot be lawfully excluded or limited, you will not be entitled to any refund for vacating prior to the departure date set out in your booking. Where guests are already in residence and choose to leave earlier than their booked check-out date, there will be no refund in part, nor can the unused portion be transferred to another booking, regardless of whether we are able to re-let the unused dates or not (This does not apply to tentative extensions being held but not yet paid for, which can be cancelled without penalty).
9. SUPPLY OF PROPERTY:
Ivydale Short Stay Accommodation will make every attempt to honour your booking to the best of our ability. Ivydale Short Stay Accommodation reserves the right to change or cancel bookings should the property be withdrawn from availability or otherwise be rendered uninhabitable for reasons beyond the control of Ivydale Short Stay Accommodation. Every reasonable effort will be made to source a suitable alternative for you, but failing that all payments (including credit card surcharge) will be refunded in full to you. You acknowledge and agree that if your Booking is for a of short stay (7 days or less), you may be required to change to another property with similar or better features and in the same general area at no extra cost, if your short stay prevents a longer booking from being booked by another guest. This is at the discretion of Ivydale Short Stay Accommodation and is to ensure maximum occupancy across all properties.
Ivydale Short Stay Accommodation warrants to the Guest that all services that Ivydale Short Stay Ac