This was as expected from the listing and other reviews, except that the second bedroom now has a queen (I think) bed instead of the 2 twins. The listing notes you'll hear a child upstairs, but there was minimal upstairs noise and the neighborhood is so quiet, that it was quieter than a typical hotel. We were able to check in/out with info provided through messaging. Contact info was provided if we needed anything while there, but we didn't need to use that. Overall great for what we needed, and we'd book again if we needed a place in the area.