2/10 Terrible
Kathy S., Hinsdale, Il
22 July 2023
Liked: Cleanliness
Disliked: Check-in, communication
Don't stay here
Our experience staying here was not pleasant. I would not recommend this property. I did not receive the check-in code and the day before I sent an email asking for the code. Since I am traveling, I do not have internet access. Instead of sending me the code, I was sent an email telling me they had sent the information months before (when I booked the property) and did I want it resent. Of course, I wanted it resent. I then had to find a business that had internet to check my emails and when I wrote back to resend the code, no one emailed me back. Then, I had to call VRBO to get the code which is not a 5 minute process. Finally, after lots of frustration, we were able to get into the apartment. There was no binder, no information. I could not find the internet password and again left and found wi-fi and sent an email. The response I got back was to call the owner of the property. HELLO - you call the owner and get the code and provide it to me. They never dealt with any problems they always sent you down a rabbit hole to find the information. As for the property, the stairs are so steep they are dangerous, the beds are uncomfortable, terrible mattresses and pillows. It was also very cold. It was a time-consuming, frustrating experience and I would not recommend staying here.
Kathy S.
Stayed 4 nights in Jul 2023
