2 Bedrooms, 2 Baths, Sleeps 4
No refunds for cancellations made after payment is made
nice place decor very pleasing - bathroom's clean - but lots of dusting to be done. T
There were no pots and pans, no paper towel, and no padlock on the hot tub.
The beds were extremely hard and the pillows were too firm. We will never rent another "cabin" with that many stairs. The Florida people have no idea what they are renting. Next time will just contact the Ruidoso Condotel people. They know what they have on their list and much more knowledgeable. Some of the people I talked to prior to renting could not answer a lot of questions I had. The thorough cleaning of the cabin was lacking - coffee grounds left in the coffee basket - glass around the kitchen fan was milky looking. For what we were charged for "cleaning" is should have been spotless. rja
Thank you for taking the time to share your feedback with us. We hope that you were able to enjoy your time in the Ruidoso area. Guest comfort is very important to us and we apologize if there were any issues that arose during your stay. Due to the occupancy for the unit, we do try to provide the fundamental essentials that would be needed a 3 night stay. If this was not sufficient for you, we apologize and we will take that into consideration for future stays. Fully committed to making sure that the vacationing rental experience is pleasurable, we will do our best to inform guests that this property does require steps to the front door so that there is no confusion. Again, we thank you for your comments and although you may have qualms on returning, we do hope that you will continue to book with us.
Cozy and loved being close to town!
Beautiful cabin, fantastic weekend getaway!
My husband an I came up for my birthday and had the best time! The cabin is super cute and has everything you could possibly need. Enjoyed early mornings on the patio watching the deer and late evenings soaking in the hot tub! Will definitely be back!
Nicely appointed but no A/C upstairs and 19 step stairs to the front door
While this property has a lovely finishout, there is only one A/C vent for the upstairs bedroom, bath and gameroom. It would have been nice if the gourmet kitchen would have had at least salt and pepper. Also, the ice maker was not connected even though signage requests that it be left turned "off" which leads to the belief that it does make ice! Also, for health reasons and liability, the description of the property should mention at a minimum that there is a 19 step stairs before entering the first level of the property. The T.V upstairs was diffficult to operate and only had one "paid" station. The location is a one-star. The decks are almost unusable due to the high traffic volume, and the unsightly view of the lumber yard across the street.
Great location, beautiful decor, had everything we needed for a weekend getaway!
One star for location, one star for lovely remodel, lost the others for safety and condotel mgmt
A man banged on the cabin back door at 11AM and then was in the back courtyard moving around a bench and looking in/messing with a window. I had left for 5-10 mins to drive the trash down the street and had left my daughter in the cabin while I was gone. He was probably a neighbor who had been watching us and waiting for us to leave. He wasn’t aware that I had come right back through the front while he was in the back fenced in courtyard. No peephole on back door and door is wooden and not heavy duty. Police came out and searched but they didn’t find him. Probably bc he lived close and ducked back into his house. My daughter and I packed our things and left immediately- a full day early. Reported everything to Condotel in person but they weren’t very responsive in my opinion. I have no way to contact the owners other than this review. The hot tub lock on the strap had also been cut so someone nearby has been using hot tub- there was no lock at all. The sconce lights on hot tub porch had also been messed with. This cabin is truly beautiful, and completely lovely, and right down the street from great things in town. But, I think there’s a problem with neighbor or neighbors. I feel terrible for the owners bc they worked hard to make this cabin lovely.
Hello Angie, thank you for your feedback regarding your recent stay. We would first like to extend our sincere apology for the issues that you encountered during your stay as we strive to provide each and every one of our guests with a pleasant vacation experience and we would like you to know that guest comfort and safety is extremely important to us. The knocking that occurred on the back of your rental was woodpeckers, we have had several complaints about this and even though they are beautiful additions to nature, we realize that they can be a bit of a nuisance and we truly apologize for them causing a disruption in your vacation stay. The hot tub strap had been broken by a previous renter and we are so sorry that this had not been taken care of before your arrival. After further investigation, we discovered that the gentleman in the backyard was nonetheless apart of our maintenance staff and was there to change out the propane tank for the grill so that you would be able to enjoy delicious meals in the great outdoors if you so choosed to. It saddens us to hear that you decided to leave a day early; however, we appreciate you expressing your thoughts and allowing us to elaborate and rectify these issues in order to improve for future guest stays.