6/10 Okay
Alicia M.
9 Jan 2023
Liked: Location
Disliked: Cleanliness, check-in, communication
Great location, a lot of room for improvement otherwise
As the pictures show, there have been some nice updates done on the main level of this property. The location is great between Aspen and downtown Carbondale.
Unfortunately we were not given any check in information. We realized this an hour before our check in time and began calling. We spent an hour and a half on the phone with VRBO who couldn’t reach the owners either. It was a mess and not how we thought we would start our vacation.
Once the owner finally responded (30 minutes after our check in time) we were able to get inside just in time for dinner. We had brought some Christmas dinner leftovers to reheat. The kitchen was decent on the outside but once you opened a cabinet everything was a mess. There are stuffed full, cluttered junk drawers, rusty colanders, stained linens. Also a two baskets on the counters just stuffed with papers and random items that look like they have literally been there for years. Upstairs there were layers of dust, dirty lampshades, stained towels, and again drawers in each bathroom STUFFED full of random junk- one of them actually had 15 (yes we counted on disbelief and good humor) bars of USED soap. Used bottles of shampoo, shower pouff, a SOCK?!, just a bunch of gross garbage.
The worst part was opening the sofa bed for a good night sleep just to discover mouse droppings and a stained mattress pad. So two of our guests slept downstairs on a couch that didn’t pull out rather than on that sofa bed.
The washer and dryer also had random clothing including men’s underwear stacked on top of it.
There were no check out instructions in the unit or sent to us. We did at least do as we normally do in other VRBOs and cleaned and removed our own recycling and garbage.
The owner offered us $100.00 when we told them about these issues. We declined as we think it is better for our fellow travelers to be made aware of the issues with this place. It does have potential with some serious decluttering, deep cleaning, linen replacement, kitchen utensil replacement. Replacing the random, unevenly cut strips of paper taped up with notes on them and then written over where they wanted to change information on those notes.
It was really a disappointment because we are building a home in the area and are excited to find a regular place to stay while we check on our home’s progress- this is definitely not that place.
Alicia M.
Stayed 3 nights in Dec 2022
