8/10 Good
Jeff H.
9 Apr 2024
Liked: Cleanliness, check-in, communication, location, listing accuracy
Spring Break
Overall, a fantastic house in a great location with wonderful amenities. We used the house to its full capacity with a dozen people for a one week stay. So we pressure tested the house and overall it worked out great.
Only things to comment on: The property management team sends a lot of texts to communicate and claim they will respond to your needs. We sent multiple texts and calls about a few things such as no bikes were provided although posted in the listing title (two bikes were placed next door at a vacant house yet we had no reason to believe they were ours) and one of the beds lacked support and the mattress and box springs fell to the ground once laid on until we were able to brace it with wood board found under the bed. Also, the portal link they send very early is the place for all check-in/check-out info and is also found on an app. The property management sends info the day of check in and with multiple parties involved it needs to be sent earlier. Lastly, there is a one week deadline to heat the pool. You need to abide by that because there are no exceptions. I understand and respect that. I would maybe alter that for a suggested price if people really want to use that.
I would stay there again. However, the Scenic Stays team needs to support the owner just a bit more instead of sending robo texts and emails. Their house is fabulous.
Jeff H.
Stayed 5 nights in Mar 2024