309KD - 4 Bedrooms, 3.0 Baths (Sleeps 8)
Kure Beach rental
Overall good. However there are several issues.
The biggest one is that the property was rented in part based on the mistaken assumption that it was on the beach, or at least in view of the beach. This was based on one photograph, which was taken of the gazebo that is at the beach. But that picture is two blocks from the house. This is misleading. When initially renting on the website the address is not given so that mistaken assumption could not be checked. This issue was partly ameliorated by being provided a parking sticker for the gazebo area parking, which is part of the local homes association. The second issue is that the security deposit is substantial and the refund has still not been received. This was part of the contract, but one month to return the money is a long time, given that the house was left as we found it and it only takes one day to confirm its condition. Otherwise we enjoyed the stay.
This comment was surprising and upsetting.
When your family made the reservation through vrbo we contacted you directly and had a conversation as well as in writing the beach entrance, all specifics, such as distance and reaffirmed in detail the ocean access location. The security deposit is return via check 45 days after departure. It is the law in North Carolina and you signed the document stating that.
We have noted angst and how time consuming the 45 day span is so have listened to our guests and changing the security deposits system to a non refundable damage insurance. That should make everyone happier. We have opened our calendars for 2020, sea you next season.
Mermaid Haven 1606917