6/10 Okay
Amy S.
30 Oct 2023
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Wish I could give this a better review but Vacasa ruined it for us
The good: condo is spacious, clean, most everything you would need. Walking distance to downtown. Pool well maintained. The bed was very comfortable.
The bad:.We knew check in was 4p but our airline changed flight times the week prior. I called Vacasa in advance to ask for early check in,1-2 hrs. We had medications in freezer bags that really need a fridge and it was 100 degrees in the area. No one was booked in this condo for many days leading up to our stay. Vacasa absolutely refused to reach out to the owner to ask for early check in. I was even willing to pay more than a pro-rated amount for the few hours early. But no, they would not even ask the owner. The Vacasa rep had the gall to tell me I could just book an ENTIRE day and pay full price. Yes, it was available but no, they would not allow me 2 hours; only a full day. We would've cancelled but we would've lost 100% price. So we booked a night a a cheap hotel to stow our stuff and figured we'd see what happens the day of. Morning of, a Vacasa rep texted that he was our contact for this trip. I asked him about early check in, he said he would find out if there was a cleaning staff there to prevent us coming early. We drove to the condo which was empty, all quiet. I texted to tell him it looked totally vacant and ready but at that point he went fully silent on me for the REST OF THE TRIP ignoring all texts & calls. We paid a night's stay at a cheap hotel to get luggage out of the hot car. The code was emailed exactly 4p.
Amy S.
Stayed 5 nights in Oct 2023
