4/10 Poor
Joseph S., Garner
24 Aug 2023
Liked: Check-in, location
Disliked: Cleanliness, communication
First trip to Oak Island soured by this rental
There is not enough room to address all of our concerns about this property so here is some of it. There is more to this story.
Our family was not satisfied with the level of customer service and accommodation offered by Sea Style, Oak Island Accommodations (OIA), and the property owner. We have stayed at many VRBOs and have never had an experience like this. This was the most expensive rental we have booked so there were some reasonable expectations from the start for the price we paid. Much cheaper VRBOs have been cleaner and more accommodating.
OIA is a horrible host. The first issue is finger-pointing. Instead of taking full accountability, I was told that the property owner was to blame for some of the issues. OIA even gave my phone number to the property owner but I didn't get any communication from them. OIA would make promises or plans to fix issues but never follow up on them. They wouldn’t call back or anything. Subsequent people we spoke to weren't aware of the issues and even had some of our concerns wrongly documented. The maintenance guy who did something to address the leaking bathroom vent (and finally brought a replacement microwave after 3 days of promises from OIA) left after he was done. Never said a word to us and we were there when he was. No idea what was done.
This was my first trip to Oak Island and the experience at Sea Style has left me not wanting to come back. If I ever do, I will make it a point to find a property that is not managed by OIA.
Joseph S.
Stayed 7 nights in Aug 2023