The queen of lake Malone was disappointing at best. What looked to be a great place to disconnect and enjoy family time fell short of expectations. Our late arrival bought relief ending the days travel, soon replaced by disbelief. After a quick walk through and unpacking, the bedding was inspected (a common practice when traveling). The presence of human hair in multiple beds resulted in stripping linens and firing up the washer/dryer. Keeping things in perspective, our next test were scurrying roaches from under the refrigerator followed by more in laundry room. Moving the refrigerator resulted in a roach race. Refrigerators tend to be forgotten, thus become messy underneath. This was beyond messy, it was filthy. One would not believe the video taken when moving it. After locating no cleaning supplies it was apparent cleaning would wait for a trip to store next morning. The second bedroom upstairs had a faint odor for which the source was not located until later. A lab experiment in a plastic bag under a bed containing wiggling larvae was removed. Unbelievable.
The house appeared not to have been cleaned prior to our arrival. The next morning after cleaning under refrigerator and cleaning the vacuum, the entire house was swept. We were informed by our Four Seasons representative that cleaning supplies could be delivered and house keeping arranged for the next day. This should have occurred prior to arriving.
The shame is this facility has great potential with a little TLC. This experience is unbelievable had it not happen to our family. Spending time together despite disappointing conditions was enjoyable. I find it extremely difficult to fathom no complaints concerning pests have never been filed. An adhesive pest trap was found when cleaning the downstairs bedroom with roaches on it. The presence of this roach trap clarifies knowledge of a pest issue. Shame on Four Seasons’ failure to provide a clean and healthy environment to customers.