2/10 Terrible
CHERINE C.
30 Aug 2023
Liked: Location
Disliked: Cleanliness, check-in, communication
Run! A tramautic experience like we have never before had.
We arrived an hour and half after check in time and still had to wait for the agency to meet us at property. They still had not even made up two of the bedrooms (which were the ones with a/c). The house is hot, run down, dirty and dangerous. Every door needs a key to exit which is a fire hazard. The pool alarm constantly went off. I could keep going but the real issue was check out. They agency made us late demanding to escort us out while accusing us of breaking things-which felt like a shakedown. When we disagreed - the agency reps (a mom and son) were so aggressive we almost called the police. Screaming in front of our children- the mom proceeded to grab her breast and spin it around in my face while cursing at me and spitting, and the son came close to hitting my husband. refusing to let us leave, having blocked us in- they continued screaming obsencities for close to 30 minutes while our kids were crying and we were in total shock from this experience. We left the place in perfect condition short of some dishes which we would of taken care of. I’m not exaggerating when I tell you we were frightened, our kids traumatized and we were desperate to get away from them. We still have not heard from VRBO- trust me when I say do not book this property!!!
CHERINE C.
Stayed 3 nights in Aug 2023