2/10 Terrible
Shauna C.
4 Sept 2023
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Reservation cancelled after arrival!
This property is in an ideal location to exorfience Cherokee National Holiday. Confirmation was automatic and appeared to be professionally managed looked like an ideal fit from what I could see. Upon arrival, realized the entry instructions wasn't sent. There wss no response from host using Vbro, texts were not responded to and voicemail was full.
After a 7 hour travel, I had to frantically sesrch for somewhere else to stay despite booking early and recieving confirmation. This wss really a burden as I travelled with two young children and elders in my family. We ended uo having to book a hotel 30 min away becsuse at that point all was full for thr holiday weekend.
There was a truck outside and someone's shoes on the portch upon arrival. What's worse was Vibro, "needed proof" despite getting host's cancellation of our reservation a few hours after check-in. I contacted first online thrn called and spoke to 3 different agents. Refund was eventially promised from Vibro to arrive in three days from hosts cancellation.
Unnecessary stress, timespent and additional money finding lodging last minute for my family vacation. It all worked out but beware.
Shauna C.
Stayed 4 nights in Aug 2023
