Mammoth Reservation Bureau
- english, spanish
ZERO STARS!!! FILTHY, DISGUSTING, NO WIFI
I am not a stranger at staying in a cabin and I know to always take my own sheets and towels. When we arrived, as soon as we walked in we could see how dirty the place was. I'm not talking about a few crumbs here and there, I'm talking about filth. Like there was a band-aid on the floor, the place had not been dusted in a year, the dining table was dirty and the table cloth had fresh mustard stains, the floor had not been vacuumed since I could see sunflower seeds everywhere. The beds in the loft had not been made so clearly the sheets had not been changed. The kitchen counter was sticky, the bathtub was black and dirty. There was hair everywhere in the bathroom. I mean I could go on forever. THE PLACE WAS DISGUSTING. I called the management company and they agreed to send the cleaning crew out again as long as we agreed to leave for a few hours because in the past they have had confrontational issues with guests and the lovely cleaning crew. The management company agreed to let us check out later since we had to leave for a few hours and we were not able to start our vacation as planned. We waited until the cleaning crew got there and we left as agreed. When they asked us what we needed to have cleaned we told them everything. They said that they would clean everything but they would not dust since the owner did not want to pay for dusting! I have never heard of such a thing. Well, we left and came back after 2 hours as agreed and they were already gone. When we walked back in, nothing had been done. I mean they cleaned the bed but that is about it. The sunflower seeds were still on the floor so I know they had not vacuumed. The counter was still sticky, the bathroom dirty, table dirty. I am not going to go over the long disappointing list again but you get the point. Thankfully we traveled prepared and had our own table cloth. Later that night we could not find the WIFI password, we searched everywhere. The next morning we called and let the management company know that the cleaning crew did nothing and that we needed the WIFI password and they let us know that this unit does not come with WIFI. We let them that their listing clearly stated this unit comes with WIFI and she just said no there is no WIFI. We stayed here in February 2019, it is now April 2019 and this listing still shows WIFI. Nothing was done to accommodate us when we checked out I spoke to the manager and she looked bored. Save yourself the disappointment and don't stay here.
Great location, comfortable condo, needs a deep cleaning.
This property has a wonderful location right on the meadow, which is important to our family when we look for a Snowcreek condo. The living room and dining room are very comfortable and the kitchen is nicely stocked with small appliances, dishes, pans and utensils. We enjoyed our 10 night stay. Now for the downside: It was dirty. The kitchen counters & bar were smeared with something... sticky. I had to completely wash down the area before I could even unload our food supplies. The dishes in the dishwasher were still very dirty... didn't the last person or cleaning crew even look? Many of the dishes and utensils also were found to be dirty in the drawers and cupboards. We put anything we wanted to use into the dishwasher before using. The dishwasher works just fine... if you turn it on! The dining room table was covered by a very dirty tablecloth which still had food on it (we washed it). Underneath the tablecloth, were pads protecting the wooden table... the pads were filthy and we had to scrub off the sticky smeared food. We decided to use place-mats on top of the wooden table. (We had to wash the place-mats before using). Went into the bathrooms to find (brown) throw rugs in front of the toilets and in the sink area... they looked like they hadn't been washed in 4 years. I couldn't imagine getting up with bare feet and walking on them... threw them into the washing machine for a double wash... they came out fresh and clean and were a medium green in color! The beds had older mattresses that had a thin memory foam topper. The king was mostly comfortable, the queen guest bed could be replaced. The comforters and blankets need to be cleaned or replaced. They obviously haven't been cleaned in years either and had an odor that is not pleasant to have near your face while sleeping. The closets in the master bdrm were stuffed with very old extra pillows and a huge feather bed, which made it very difficult to try and hang up or use the space for our belongings. It was nice to have the washer and dryer in the condo, but the shelf and cupboard, where you would want to store your own laundry cleaning items were piled and stuffed with junk... unusable space. This condo could be so much better organized if you were thinking of your guests. We did settle in, but will not likely rent it again unless the owners take some time to clean it up a bit. It could be fabulous if they did.