2/10 Terrible
Parke S.
8 Dec 2023
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Terrible Experience
First time using VRBO and it will be my last. During my online booking process, the information I received seemed vague, but I assumed that there would be help available when I arrived at the location. Not so. The code indicated on the info I received did NOT unlock the door. I searched the property for someone to help me gain entrance but there was no office or any type of on-site assistance available. Nor was there a telephone number on my "instructions" that I could call for help. After walking around the property, which was dark and dangerous looking, I finally gave up and left. I ended up staying at a second rate motel nearby. Next day, same lack of contact info. I had purchased "insurance" against problems with the property but, when I contacted them the next day, they said the only way I would be repaid or reimbursed the payment for my full stay I'd already paid, was to "get a note from my doctor saying I was too sick to gain entry."(Reminded me of 4th grade back in early school days). I was not treated fairly and feel some sort of consideration would be in order.
Parke S.
Stayed 4 nights in Dec 2023
