2/10 Terrible
Chelsea H.
15 May 2024
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Bed bugs unfortunately drove us away
I recently stayed at this property with five of my friends for a birthday trip to Mexico. This was my first time using Vrbo and will be the last.
Unfortunately the property had issues from day one. First it was no hot water which was easily fixed, but more seriously and unfortunately there was a bed bug infestation so bad that on the second day of an intended 7 day, we had to leave. Out of the 6 of us, 4 of us got bitten, including one of my friends who is allergic and another who’s entire left side of her face and body were covered in bites. We found and took pictures of bugs on two of the three beds and unfortunately one of my friends had eggs in her suitcase so had to throw away that and all of her clothes. I contacted the property owner, who was based in Miami, with the photos of our bites, the bed bugs on the sheets, and eggs in the suitcase and ultimately was told that they have no evidence of there being a problem. What’s worse, is that I then spent over an hour on the phone with Vrbo seeking a refund. While they put us up in a hotel (finally) for the remainder of our stay but I’m still waiting more than two weeks later for an answer on the status of a refund and from my knowledge the property is still listed for booking.
It’s unfortunate to write this review because aside from lackluster responses of the US based property manager and Vrbo the security and housekeeping staff at the property were all highly professional and helpful to us during our stay.
Chelsea H.
Stayed 7 nights in Apr 2024
