Condo, 2 Bedrooms, 2 Baths, (Sleeps 4-6)
About Property Manager
Casago Rocky Point
100% refund if cancelled at least 60 days before arrival date.
Nice condo... housekeeping would make it a gem.
Pros: The condo is nicely setup. Quiet side of building close to stairs. Has everything you need to cook your meals, pot pans and kitchen accessories. Comfy beds, pillows and sectional. Has 2 patio doors which offers alot of natural light. Patio has lots of seating and nice views, close to pool. Resort is clean and well kept. 3 pools with a kiddie pool and large hot tub which is hot! Lots of security around pools, beach and parking lot which is nice. Resort has a small beach/sand area with palapas and chairs which is clean and nice.
Cons: this is my reason for the 3 stars.
Check in was a mess. Checked in was told a 200$ cash or card deposit was necessary although I paid a damage waiver in my fees. Checked in at 3:45 (check in is @4) and was told to come back in 15mins for keys, condo wasn't ready. Came back and still not ready no keys no bracelet. What really was the case is someone else had been given our condo. A key was "made" for us after 45min search for keys. Finally we get to condo and people are in it. They got moved, we get into a condo that has been used for an hour +. Soaps in bathroom used. Toilets used, towels, beds were unruly, they offered no housekeeping or to replace toilet paper or soaps. Or perhaps a refund on my cleaning fee?? Nothing. The condo needs a wipe down. Cabinet pulls are dirty, door fronts are smudged and have smears and grungy, bathrooms need to be cleaned and wiped down better around sinks. Guest bath offers no place to put your items other than a soap dish. Shower curtain had hairs and was not rinsed or cleaned properly. Shower in master never got hot.
Overall it's nice, secure and quiet condo...just needs a good houskeeper.