2/10 Terrible
Erin T.
12 Apr 2024
Disliked: Cleanliness, communication, location, listing accuracy
Most awful experience ever
We didn't even end up staying. This whole experience was awful. We will never use Vrbo again. To say the listing was inaccurate doesn't even touch on the reality. It was in a bad neighborhood where the air conditioner was changed to the back cement pad for safety, the entire placed smelled like a mixture of animal feces and unclean house, there were cobwebs with little black flies in multiple corners, there was what appeared to be a dead cockroach in the bathtub, and when we opened a door that led to the basement there was a large hole in the basement wall that looked like a raccoon or something similar had been living in it. Add that to the fact that there were extension cords running from the living room to a bedroom to power a tv which is not safe. We left and booked a hotel immediately. When we contacted Vrbo they sounded as if they were interested in helping and I spent hours on the phone with them. Days later they said unfortunately the host didn't agree to honor a refund as he had already paid a cleaning service and could have had someone else come clean for us once we were there. I responded back that this wasn't just a minor cleanliness issue. Between the area that appeared to have an animal living in it and the dead cockroach this is unacceptable. Vrbo informed me that for them a house has to be fully infested before they consider it a major issue. Horrible service, horrible experience and they should be ashamed to give this time of service.
Erin T.
Stayed 3 nights in Mar 2024
