Live a dream in the heart of Carebean...
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100% refund if cancelled at least 30 days before arrival date. 50% refund if cancelled at least 14 days before arrival date.
We all had a great in the pool and the beach. Amazing views
We had a great time. The piece of beach is perfect to relax in. The kids were between the pool and ocean all day long. We ate all our meals on the balcony overlooking the pool and beach. Had a great time. THANKS LUCA!!!!!
A house on the beach, with large windows to have the sea always in front of your eyes, and wake up with the waves. A marvellous landscape, comfortable apartment, friendly owner and available for any need.
The property is Clean & the View Postcard Perfect!
My wife, two little boys and myself really enjoyed our stay. The view from Luca's apartment is Amazing!! I enjoyed having my breakfast on the balcony every morning! The beach and ocean in front of the apartment is one of the best for swimming in Juan Dolio. There is a break wall of rocks about 30 yards out that make it very calm and safe for swimming, the water is only waist deep and it's very sandy on the ocean floor there too. Our boys enjoyed playing at the beach and swimming in the ocean and pool. We will definitely stay here again. Thanks Luca! 🏖😎🖒
Great location, bad customer service
The pictures and overall description of the apartment are accurate and you can check other reviews for those kinds of details. However, we just returned from our stay which left us feeling underwhelmed and unsatisfied.
I didn't realize that Luca never sent the actual address to the apartment, which is I recognize is my fault as much as his. However, we are familiar with Juan Dolio from previous rentals, so we started our drive from the airport and sent messages and tried calling him directly for the address on our way. We didn't get any answer, so I pulled up the location that is provided on the map on the listing. The apartment is not located there. It's about 1 km to the east of the location on the map on Calle Principal right before the street turns and runs north. We had to stop and ask locals for directions a few times that night to find the right place, which wasn't easy because there are multiple condos and hotels with the same Marbella name.
When we finally got in to the apartment, it was hot and the air was stagnant so the first thing we tried to do was turn on the air conditioning. There is an air conditioner in each bedroom and none of them worked. 2 units just recycled the same warm air around the room and the main bedroom unit didn't even turn on. Also, one of the bedrooms had what we think was Luca's clothes and laundry spread across the beds and a suitcase of belongings. There was also dirty clothes in the washer/dryer. We honestly didn't know if there was someone else staying there at first. After moving all his clothes, including underwear, to the closet, the 3 of us all stayed in the one bedroom with 2 twin beds because the air was at least moving better in that particular room with the AC unit running as a fan. Even though we notified Luca about the AC problem that night, a tech didn't come to look at it until 3 PM the next day and told us he had to buy coolant but the store would be closed by now. We asked if he could at least bring us more fans, so we could be comfortable and use our own rooms, but the tech scoffed that we are just too used to cold weather and didn't return with anything that night. Disappointed and upset, we spent another night sleeping together in the small hot room. The AC issue was resolved by the 3rd day of our 5 night stay, but you as can imagine we were frustrated. When I asked Luca directly multiple times about a partial credit for the inconvenience, he ignored me each time.
Firstly I’m really sorry you did not enjoy your staying and you are unsatisfied. About the address before to have this issue with you, all my previous client did not had difficulty to get there. this is why I did not know about it. I checked into the google maps and you are perfectly right. Google maps did not locate well the address. My address it is correct, I contacted homeaway to help me and figure it correctly into the google map. Unfortunately the chambermaid who always clean the apartament during that week was illness, so she sent me another chambermaid wich did not know properly were to put that closets. Plus I wasn’t not in the country so I could not check personally that was all ok.
About the air-conditioning also weren’t checked previously because of the missing chambermaid so that’s why weren’t working properly, it was missing just the Gas. They problem was resolved by sending you a technician asap the second day then the shop was closed to to buy the gas. It was really bad luck I guess.
Overall I think that the inconvenience of the air-conditioning was the only big issue you experienced. I seriously apologize for this. We fixed it in your 3th day I know but sometimes inconvenient can just happen. You could have opened the windows during the night, sea breeze it is very cold and could help you. About the credit I could not do much because you rented only 5 nights and you had a really special deal. If next time you come to Juan Dolio I will give you 2 free nights staying with no problem.
Beautiful beachfront. Tricky getting around.
Luca's pictures are very accurate. A lovely balcony view of the clean infinity pool spilling over onto the white sand beach. This is one of the best sections of beach in Juan Dolio. The winds are steady and waves are high but the little reef in front offered protection and kept the seaweed at bay plus we snorkeled the little reef and found some small fish, sea urchins and crabs and a baby sting ray. There was plenty of room for 6. Beds were comfortable although the air conditioning isn't working in the back bedroom so made sleeping at night uncomfortable. The kitchen was relatively well set-up although we had to buy non-breakable glasses for the beach as well as some of the basics like salt, paper towel and oil. The area is a real contrast. Down the road are a couple very exclusive resorts and a fancy spa plus some condominiums similar to ours but many buildings are half-built or abandoned after a hurricane a few years ago forced the developers to build further east closer to Punta Cana. It looks like there is some construction going on so hopefully the area will perk up soon. Along the beachfront road past the all-inclusives is a convenience store and gift shop (very pricey) but a nice seafood restaurant on the beach. The closest shopping area was an awkward 15 minute walk from the building down a sketchy road with no habitation that is not lit at night. In fact one of the renters had her purse snatched when she walked down the road at night with her girlfriend. We were always a large group including some men so we felt safe, especially during the day. There was a bank in that shopping area with an ATM, two grocery stores and gift shops and a pharmacy. Past the shopping area it opens up into a long stretch of new condos and resorts (Hemingways) and restaurants. Especially good are the wood-burning pizzarias and El Meson which is excellent! If you want to do a big grocery shop it is recommended that you rent a taxi to take you to San Pedro, about 20 min away. The staff at the condominium were extremely helpful although communication was bit of a problem. I would like to recommend to Luca that he provide beach towels, some snorkels and a visitor guide book which can show on a map where everything in the area is as well as the basics like how to use the washing machine, where to put garbage, how to call a cab or what places will deliver food etc.
Dear Linda I’m really glad you appreciated the view, the balcony and infinity pool spilling over into the white sand beach. If you founded the area a real contrast is because it is the all Caribbean area like this, you can find fancy resort and after you also can find building half built or abandoned, during the storms its get really bad sometimes. Recently Hodelpa Emotions Resort (newest hotel next to the apartment) builded a clean sidewalk and fully lighted during the night so it is safer now and at any times Juan Dolio overall is very safe place. Thank you for your advices in fact, I did made a map and wrote instructions how to use the washing machine and all the places that delivery food etc. Now in the apt new guests will found all this info. Unfortunately I will not provide beach towels and snorkels because they will get lost anytime I will rent the condo and get issues with the deposit etc.
Hope to rent you again the condo in future and many thanks for your advices.
Buchung hat sehr zuverlässig und problemlos funktioniert.
Toller Ausblick, perfekte Lage, super Ausstattung, es hat nichts gefehlt.
Booking has been very reliable and problem-free. Great view, perfect location, great facilities, there was nothing missing. Many Thanks!
Thank you so much mr Traumhafter for your nice words, im glad you spent a nice time and you liked the apartment with all the facilities, hope to see you again.