GULF FRONT CONDO *AVAILABLE NOW COMPLETELY RENOVATED 2 Bed 2 Bath SLEEPS 6*
Edward G DeLosh Sr
Our visit in January, 2018
We rented the second floor apartment from January 6 to 20, 2018. This is a very nice apartment with a wonderful view out over the Gulf.
The first nine days of our vacation were fine- just as planned. On day nine this changed. We discovered a rat on the kitchen counter foraging for food. We called the management company and they sent an exterminator right away, who set several traps in the apartment.
The next day (day ten of our vacation) first one rat was trapped and then several hours later in the evening a second one was trapped. We called the management company the next morning (day eleven) and told them we were leaving the apartment as soon as we could pack our belongings. They immediately found another apartment for us to move into and sent someone over to assist us. We spent the last three days of our vacation in the replacement apartment.
We have requested a partial reimbursement of the rent we paid for our two week stay. The management agent asked us to first submit a review of the apartment and told us he would then present our request for reimbursement along with a copy of our review to the owner of the apartment so that they could consider our reimbursement request. I told the manager that we would submit a review as soon as the transaction was complete. He then responded and his tone was different. He told us that the only way there could be rats in the apartment would be if we either allowed them in through the door or carried them in in our packages or shopping bags. The apartment door (and its screen door was only open long enough for us to enter or leave the apartment. I do not think we carried any rats into the apartment with our belongings.
If the management truly believes that we brought or let the rats into the apartment that means that they do not believe there is not a rat problem in the apartment and will not search for the real entrance they are using. I would not recommend renting this apartment until the management indicates that the problem has been acknowledged and corrected.
I can’t imagine any scenario in which we wouldn’t care whether or not we found out how rats accessed one of our rental units! After the excellent customer service we provided at every turn during your stay, why would you think we didn’t care about something so vital to the wellbeing of all our guests? How could it possibly benefit us to be so unconcerned about such an important issue? How could it possibly benefit the pest control company to make up a story?
Our pest control company has been on the island for over two decades, and they’ve located and exterminated countless rodents and their access points during that time (unfortunately, palm trees can be a favorite habitat for small rats). The owner of the pest control company, who’s an absolute pro at these things, did an extremely thorough search and was unable to find any access points. It was his conclusion that these tiny creatures rode into the unit in a grocery bag, possibly one that had been put on the ground outside for a period of time. This seems the most likely scenario, as the first rat was found “on the kitchen counter foraging for food.” After your departure we left the unit unoccupied for a few days to be sure everything was clear, with the pest control company checking daily. Nothing else was captured, nor have subsequent guests spotted any intruders. This lends credence to the bag-hopping theory.
Although you mentioned we put you in another apartment for the last three days of your visit, you failed to mention that the owner insisted we put you in a better, more expensive rental unit at no additional charge. Since we responded to your call IMMEDIATELY, sent the pest control guy IMMEDIATELY, and moved you to a better unit IMMEDIATELY when you asked to be moved, why would you threaten us with a bad review if we didn’t give you a $1000 refund? If you owned a vacation rental property and you tried diligently to take care of that property and its guests at all times under all circumstances, would you think it’s right for a guest to hold you hostage with the threat of a bad review if you didn’t refund their money? Probably not. And I’m sure others who read this will have a well-developed sense of right and wrong, and will agree.
Edward G. DeLosh Sr. & Candace Conte Owners of BeachRentals
Great Location and View of Sunsets
This condo is part of a midsize condo complex. It has the premier location in the complex with excellent views of the beach and Gulf of Mexico. There is private access to the beach. It is in walking distance to many of the best restaurants in Holmes Beach. The condo has been nicely remodeled. The living spaces were very comfortable. The kitchen was well equipped (it even had a Keurig which was not noted on line). There is an outdoor storage space that is well equipped with beach chairs, umbrellas, flotation devices, and wagons. It had plenty of room to store our golf clubs and rental bikes as well. The only negative was the condo was having construction work done on the foundation while we were there. The work had been ongoing for 4+ months and it appeared a lot more work needed to be done. There was a lot of dust being created from the construction, which got all over the patio furniture and floor. Our assigned parking spot was being used by the construction company, so our parking space was not available during the entire 2 week stay. The construction should have been disclosed with some consideration in a reduced rate given this inconvenience.
This is a great property that continues to get better all the time. We offer discounts to our guest for construction items that may arise during their stay to return again in the future. Come stay with us on Beautiful Anna Maria Island.
Ed D. OWNER Beachrentals