Shoreline Properties, Inc.
Sunset Island is a great community - the townhouse needs some work
Only getting a 3 of 5 versus 2 of 5 rating because the Sunset Island community itself is great but the townhouse needs some work - the outside shower was not maintained & dirty & disgusting - the television sets are VERY old & are not flat screen nor High Def -the living room had a broken chair- no recliners, and all furniture uncomfortable- stained carpet leading from lower level to middle level - some of the bedroom night tables are in very poor shape & are badly chipped & in dire need of a paint job - no ceiling fans anywhere in the home - poor quality or lacking porch furniture - you only get 6 pool passes & 3 parking passes for a 6 bedroom townhouse - ridiculous - you have to pay for additional parking passes or pool passes - linens are not included you have to pay $250 extra for that also & you have to put the linens on the beds yourself - absurd - so again the location is magnificent but the home itself along with the amentities are lacking for the price that you are paying for it
We are glad to hear you enjoyed your stay, despite some setbacks. We take customer feedback very seriously. We will gladly forward your concerns to the owner and discuss updates and renovations with them. We also keep maintenance on staff until 10pm every day and cleaners on staff until 8pm on check-in days in case things like this occur. You are more than welcome to give us a call to request assistance with maintenance or a re-clean. Unfortunately, we can do nothing about the parking or pool passes, as we are only allowed to give out what Sunset Island provides us. It is also standard practice in Ocean City for rental properties not to include linens. We give everyone a choice whether or not they would like to purchase the linen package or bring their own linens. We would love to help you find a place that better fits your needs for next year.
The house and neighborhood are beautiful, the size of the house is perfect for 10 people. The bad side is the carpet is absolutely disgusting, large stains & burns on the main floor, stains in carpet on all levels, half the deck furniture is broken, DVD players inop, tvs are 20+ years old, and we found cockroaches. Also no lights work on the lower floor except the garage. I expected a much cleaner house, the carpets were gross,Windows inside were not clean, bathrooms mirrors not cleaned, etc. During the stay the property received a violation from the city of the trash can being broken and having no lid. We still had a great week and enjoyed our time after cleaning the house.
We apologize for the state you found the house in. Deep cleans are only done at the beginning of the season, as cleaners do not have time between renters. However, the cleaner who cleaned before you checked in should have been more thorough. Additionally, we keep cleaners on staff until 8pm on check-in days in case a property requires a re-clean. All you need to do is report it the day you check in. We did send maintenance to address and resolve all of the other issues, including the cockroaches. Again, we sincerely apologize for the sub-par condition of the house and are working on new methods to better show the cleaners what we expect of them.
Great Community.....House needs a lot of work.
The Sunset Island community is awesome. Private bayside beaches, restaurant, small shop, bar, etc. Lot's of restaurants and bars off the island within walking distance. This particular house we stayed at was really banged up though. There was a large crack in the kitchen counter. Coffee maker was broken. Gas fireplace did not work. Scratches and some holes in walls. Lights didn't work. For the price, I would have expected the property to be maintained much better. I'll definitely stay at Sunset Island again, but at a different property.
We apologize for the property being below standards. We will speak with the owner about updates and renovations. We always appreciate feedback.