Playacar Palace All Inclusive

Popular amenities

Pool

Free WiFi

Parking included

Laundry

Enjoy the area

Playa del Carmen, QROO

Quinta Avenida3 min walk
Playa del Carmen Maritime Terminal5 min walk
Playa del Carmen Main Beach7 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)47 min drive

I loved the central location yet still relaxing atmosphere at Playacar Palace. The cafe was a favourite and we enjoyed v...

Cara

Jan 19, 2024

Rooms & beds

Spaces

Balcony

Number of living rooms

Garden

About this property

Beach spa retreat, walking distance from Playa del Carmen Maritime Terminal

Catch some rays at the beach or spend the day relaxing at Playacar Palace All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants.

Playacar Palace All Inclusive offers 201 accommodations with iPod docking stations and free minibar items. Beds feature premium bedding. 21-inch LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awe Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. Guests under 18 years old are not allowed in the spa.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

In-room liquor dispensers

Meals and beverages at companion properties

Dining availability limited at one or more venues

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics

Dancing

Yoga

Entertainment

On-site entertainment and activities

On-site live performances

Languages

English, French, Portuguese, Spanish

Amenities

Pool

Breakfast included

All-inclusive

Spa

Parking included

Free WiFi

House Rules

Check in after 3 PM

Minimum age to rent: 18

Check out before noon

Pets

No pets allowed, no service animals permitted

Smoking

Smoking is not permitted

Damage and incidentals

You will be responsible for any damage to the rental property caused by you or your party during your stay.

Important information

Optional extras

Airport shuttle fee: USD 49 per person (return)
Airport shuttle fee per child: USD 49 (return), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Safety features at this property include a security system and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property requires that the ages of children entered during booking reflect their accurate ages at the time of travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

No pets and no service animals are allowed at this property

Guests under 18 years old are not allowed in the hot tub

Guests under 18 years old are not allowed in the spa

About the area

Playa del Carmen

Playacar Palace All Inclusive is located in Playacar, a neighbourhood in Playa del Carmen, and is near theme parks and on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting. Looking to get your feet wet? Scuba diving, snorkelling and parasailing adventures can be found near the property.

Playa del Carmen, QROO

What's nearby

Quinta Avenida - 3 min walk
Playa del Carmen Maritime Terminal - 5 min walk
Playa del Carmen Main Beach - 7 min walk
Mamitas Beach - 19 min walk
Playacar Golf Club - 3 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

Carl’s jr Playa - 2 min walk
Senor Frog's - 4 min walk
El Sabrosito del Fogon - 4 min walk
Krispy Kreme - 3 min walk
Starbucks - 3 min walk

Frequently asked questions

Does Playacar Palace All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Playacar Palace All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Playacar Palace All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Playacar Palace All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Playacar Palace All Inclusive?

Checkout is at noon.

Does Playacar Palace All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 49 per person applies.

Are there all-inclusive benefits at Playacar Palace All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include aerobics classes, dance classes, yoga classes and more.

Where is Playacar Palace All Inclusive located?

Nestled on the beach, this Playacar property is just steps away from Paseo del Carmen and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Quinta Avenida are also within 10 minutes.

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.

Learn more

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

8.8/10

Communication

10/10 Excellent

Cara

19 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the central location yet still relaxing atmosphere at Playacar Palace. The cafe was a favourite and we enjoyed visiting the Cozumel Palace for the day where same privileges applied. Dining options were good and provided enough opportunity for variety across our week stay. One criticism is the cool temperature of the rooms which persists even when the aircon is turned off - apparently a fan is constantly on the reduce humidity build up in the rooms. The beach, although rough, was preferred by our children (12 and 9) but we ended each day in the pool and spa watching the sun go down- really idyllic! All in all, a great stay.

Stayed 7 nights in Jan 2024

10/10 Excellent

Jorge

21 Feb 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel keeps the 5 stars standards, that’s ok. Where they really make the difference is in the 7 star service! Very friendly staff always ready to satisfy every guest’s needs!

Stayed 5 nights in Feb 2022

10/10 Excellent

Khush, Sydney, Australia

18 Oct 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was fantastic. Awesome resort. The best we have ever stayed at. Fantastic hospitality and lovely food.

Stayed 6 nights in Oct 2019

8/10 Good

Vesna, Australia

3 Oct 2018

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel very clean and close to the shopping strip

The staff are outstanding, polite, friendly and very professional. The food was fresh and well presented. Overall very happy and will be going back soon.

Stayed 7 nights in Sep 2018

6/10 Okay

Melissa, Sydney

6 Apr 2018

Liked: Property conditions & facilities, room comfort

Disliked: Cleanliness, staff & service

Really average and disappointing..

We had booked this hotel based on photos and good reviews. However to our surprise it was really average and disappointing. Cons- The rooms nice but the cleaners helped themselves in (despite us putting do not disturb sign on door) and I was naked! They didn't fully clean our room nor did they restock anything. They promote all inclusive but their restaurants and food quality are really poor. They promote resort credits you can use however the prices are jacked up listed in USD and they charge 16% on-top. Couldn't use it for much at all and when we wanted to they would tell us sorry it's booked out. Goodluck getting a chair at the pool we tried every day of our 5 day vacation with no luck! Pros- the resort is big and pretty. The rooms are nice, the pools big, there's a swim up bar, service is pretty good around the pool area and room service. It's close to the main strip.

Stayed 5 nights in Mar 2018