2/10 Terrible
Asna, Australia
21 Apr 2018
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty apartment in its worst condition
We booked the apartment for 7 nights for 4 adults through Wotif.com.
Upon arrival we were told the apartment only accommodating 2 adults. So bedding suits, cutlery, dishes were all provided for 2. However extra sheet was given on day2 and blanket on day 3 (the blanket was extremely dirty and we couldn’t use a night. It had big yellow marks on it and very smelly. They changed it with another room’s, on day4). We did not get enough pillows as reception said they don’t have extra ones.
The couches were extremely dirty, smelly and stained. We had to throw a sheet on to be able to use them. The floors were sticky and weren’t mopped.
There were no dining tables. Shower door would not close properly, so water would run into the bathroom floor. The water pressure was extremely low at night so could not use the shower nor the toilet.
At the checkout the staff checked the room and insisted to overcharge us for using the minibar. They wanted to charge extra for wine and soda water, etc that we did not even touch. So be careful and be in the room while they are checking it at the end. Very very very poor customer service and communication.
The only good thing about this appartment was its location in Nisantasi. However would never recommend these suits to anyone and would never return.
Asna
Stayed 7 nights in Apr 2018
