Villa in Seminyak, 4 bedrooms, 3.5 bathrooms, sleeps 9
100% refund if cancelled at least 60 days before arrival date.
We never actually made it to Bali due to the volcano. I can’t say anything about the house, but the
We never actually made it to Bali due to the volcano. I can’t say anything about the house, but the host was very difficult to work with. When we cancelled, the volcano was still considered unpredictable and possibly dangerous. We could not put ourselves in a situation where we would get stuck in Bali if it was to erupt again and flights were cancelled (again). Thousands of travelers had been affected in the week before our cancellation, and we did not want to be stuck in Bali for days if the volcano was to erupt again.
We were on strict leave and our schedules would not have allowed us to report back late, especially when there was a known threat going in the first place. The host was not helpful and only responded to one email. I made several phone calls and had lots of email correspondence with TravelMob and they could not help get a refund either. One agent even said that cancelling the trip was the right call.
The host kept saying that the house was 80km from the volcano and wasn’t in danger. I understand that the house itself wasn’t in danger, however, it was ignorant to not acknowledge how the volcano could have significantly altered travel plans and cost us thousands of dollars and extra days in Bali should we have needed to change our flights.
This host’s communication and is extremely disappointing. Beware when booking with small refund exceptions (even if its a natural disaster). Very very disappointed with the host and TravelMob/HomeAway/VRBO for not being able to override the host decision for a natural disaster. Stick with AirBnB...they will refund for natural disaster.