Plum Nelly Cabin, Your Spot on Lookout Mountain
- english, german
Max guests: 4
Minimum age of primary renter: 25
100% refund if cancelled at least 60 days before arrival date.
Cozy quaint cabin
The cabin was easy to find. Quiet cul-de-sac in a wooded area. Beautiful cabin for a couple or small family. The only issue we had were the beds; they were way too hard.
This a great spot close to Cloudland Canyon. Clean, quiet and nicely equipped.
Wonderful cozy cabin. Very clean and looked exactly like the pictures.
We are so glad you enjoyed it. Come back soon
No Wifi or Cable
Plum Nelly Cabin was a bit of a disappointment and not what we had expected. The MAIN issue was no wifi or cable service for the two days we were there. The stairway to the loft was very steep and narrow and was a safety concern and the loft bedroom was very cramped. The doors to bathroom/bedroom were cumbersome to open/close without handles and the outdoor grill provided was inadequate. The biggest disappointment however was no wifi and not able to enjoy TV during the evening/night on this get-away.
We are sorry that you were disappointed by your stay. While there was an initial outage of the internet during your first night (which is needed to operate the smartTV), that outage was beyond our control. We did everything in our power to remedy the problem by bringing up a hotspot, and we were able to work with the internet service provider to get the internet restored the same day. We did not know that you were having trouble using the internet and/or the hotspot the second night, and we certainly could have continued to work on the problem with you had we known that you were still experiencing issues. We are available by phone or text at any time to ensure you have an excellent stay, and we are sorry if you didn't know you could reach out to us to address your issues. To address your other concerns, the cabin was built in 2017 and the stairs, loft space, and doors are all built to code. The grill provided is a standard charcoal grill. On other booking platforms, this cabin has 5 star reviews across the board, which is an example of what we strive to provide. We are disappointed that the mark was missed in your scenario. As we discussed with you by email, we have offered you a complementary night for your next vacation if you chose to stay with us again.