- english, french, spanish, italian
Check-in: 3:00 pm
Check-out: 11:00 am
100% refund if cancelled at least 60 days before arrival date.
The property was as pictured. It slept 7 comfortably. However, the sheets and bathroom were not very clean, and we did not feel safe walking to the property at night.
Walk-in Closets for Bedrooms
Our stay at this location proved it to be smaller than we could have ever imaged . The web shows 4 nice looking bed rooms with space enough to at least change your clothes in private. That was NOT the case. Actually that was 1 bed room and 3 rooms for beds only, NOT bedrooms. Those spaces allowed you to stand on top of your bed to change your clothes. I felt this illusion of photos depicted a great environment of HOME where any person could at least change clothes with privacy. There were 6 people during our stay and only 1 room that had the true representation of a bedroom. Upon our arrival we found that the address that was emailed once all our fees had been paid in advance (a month before our arrival) was the WRONG address. The person that made contact with us was very patient with the flow of traffic getting from the airport. We arrived later than expected yet we texted our location while in traffic. Once given the keys we were NOT able to correspond with her concerning the misrepresentation of the 4 bedroom apartment. The photo on the web fail to show the actual space available in this Unit. Please NOTE the angles, use in displaying a beautiful 4 bedroom stay are totally misleading and deceptive by the owner. HomeAway is designed to get your monies in advance and then watch you struggle for any compensation. This is just my experience. I find after going through this all of this misleading and unfortunate troubles, it easier to spend the few extra dollars and deal with more reputable sites when traveling away from HOME.
Thank you for choosing to stay with us. To be clear, our pictures were ALL taken at the apartment, so they are 100% accurate. In addition, we are going to assume that our pictures caught your attention since there are so many other options out there and you chose to book this property. This is why we were a bit perplexed by your very misleading and aggressive comments regarding the condition of the unit.
Furthermore, the fact that you did not mention anything during the stay, makes it all the more bizarre. We could have potentially upgraded you at that time or worked out something. Maybe even let you leave early. At this point, it seems like now you are leveraging a distasteful review in order to get compensation.
We will try to take your comments as constructive criticism and try to provide an even better product and service going forward.
Apartment was clean and had everything we needed
Great location, metro right there, tons of restaurants around
Overpriced, no soap, shampoo, only 1 TP.
Pros: beds comfortable, reasonably clean and updated, neighborhood has great food and subway walking distance. Cons: does NOT include shampoo, soap, toilet paper, paper towels. Overpriced for the location, condition and lack of above. Will not stay in his unit. again. WILL choose this neighborhood again.
Happy Returning Guest!
A couple of years ago I stumbled upon this property manager and stayed with them in one of the other properties they manage in the UES. When my family and I decided to return to NYC for a trip this year, I just knew I had to reach out to this team again. Sure enough, as soon as I called them they lined up several options for my dates. They also offered me a nice discount because I was a returning client. I ended up choosing this apartment and I have no regrets! The team was very responsive just like I remembered and they answered all my questions about the East Village since I didn't know much about it. When we arrived, the apartment was exactly as advertised and everything with the apartment was great. I know I will continue to use this property manager and I will definitely recommend you guys to my friends.
We're extremely delighted to learn you enjoyed your stay with us and look forward to another opportunity to host you in the future.
Everything about this vacation rental worked for us. Location, Space, Decor. I was here for a business trip so the location was to work not to mention shopping and eating! It was great seeing what the East Village had to offer and the apartment was just great. The staff is great too :D
We're delighted you enjoyed your stay with us and look forward to hosting you again next time!