4/10 Poor
Thomas F., Southwestern Wisconsin is home for now
28 May 2018
NICE PLACE, BUT WOULD NOT RENT FROM THIS OWNER AGAIN
Our daughter in the Navy in San Diego was leaving for Italy so we decided to visit before she left. This is a nice condo that accepts pets so we rented it for 10 weeks to allow other family members to visit also. I was there 8 weeks with visits by my son w/ fiance & sister w/ husband. Sarah's mom came in with our older daughter for the last two weeks after I left.
There was a pet fee and Andrea said it was to clean the carpet so the next guests wouldn't have dog hair or odor. When I checked in the carpet in front of the couch was dirty and the carpeted steps from the garage were very dirty near the bottom. The carpet cleaner was to come in a few days and I agreed to this to help her out. After cleaning the stains by the couch were not all gone but I figured it was not a new carpet anyway. He did not do the steps.
Andrea responded quickly when the gas grill and hot tub were out as they were fixed the next day.
During our stay our dog ate some bones in the front yard and had to stay in the garage for several days. I cleaned up the cement floor and scrubbed it with bleach before I left so it was cleaner than when I arrived. He did not mess in the condo.
Sarah's Mom asked Andrea to jointly inspect the condo with her before she left but Andrea refused. Later she withheld 90% of our damage deposit to have the vacuum professionally cleaned of the dog hair on the brushes and clean the carpet in front of the couch. Lorie objected because the vacuum was not damaged and the cleaning was covered by the pet fee & the cleaning fee. Andrea agreed to refund the entire damage deposit but only refunded 45% of it. Andrea told me the deposit was held by VRBO and she had no control of it.
I called VRBO who said the owner controlled the deposit and they would not get involved. We tried to contact Andrea again but she never responded.
We tried to arrange a joint inspection to address any concerns before leaving but she refused. We never received any receipts showing any work done for repairs. She said she would refund the entire damage deposit but never did and did not respond to our call.
I held off writing this review in hopes we could resolve this; hard to do when no response is made by owner.
Nice condo but dissatisfied by owners behavior & wouldn't rent from her again. VRBO sold us damage insurance but said it does not apply unless damages exceed the damage deposit. So that was money wasted on insurance.
Thomas F.
Stayed 73 nights in Jan 2018
