Narelle Stewart LJ Hooker Victor Harbor
Please consider the following guidelines when booking this property:
No refunds for cancellations made after payment is made
Very bad experience
We, Diana and Alan Dan, have rented an Apartment in Victor Harbor during this month from 01 to 31 October with LJ Hooker in Victor Harbor, South Australia.
Reservation ID: HA-F94QLH
Property ID: 7122403
We had the intention of having some holiday and rest while the renovations were starting on our new house, which we have bought in Goolwa, South Australia, this month, but it didn't happen.
The apartment looks like it never has been updated from the 60's. On the first day, we arrived at the apartment, we couldn't even relax sitting down on the sofas because they are so old. Our first night in the bed was really uncomfortable, bad smell of the mattress, no firmness, and not clean, we constantly rolled to the centre.
After a couple nights we woke up with a very bad back pain for sleeping on this decrepit mattress and we decided that it was better having all the dust and mess of a house in building works than to sleep again in this rented apartment. I have attached some photos.
As guests of HomeAway services, we feel upset and like fooled or deceived. We have lost our money in a holiday apartment which is not comfortable and we were not able to use the flat as we intended.
I am sorry to hear you had this experience as we do try and make our guests stay as comfortable and stress free as possible. Had we known of the issues above early into your stay, we would of certainly endeavored to rectify the situation/s as best as possible. Unfortunately, the issues were not brought to our attention until the day of your departure.
Narelle - Holiday Property Manager