Large 2 bed penthouse apartment close to CBC & Perth Convention Centre
100% refund if cancelled at least 30 days before arrival date. 50% refund if cancelled at least 14 days before arrival date.
close to city, pool great,bed comfortable ,under cover parking,tv reception good,couch comfortable
Needs aircon in bedroom got hot,pots ect all dirty,lots of cobwebs everywhere,fridge temperature freezing things loss lots of food,even turned down temperature
We're so disappointed to receive this poor review as we work so hard to give our guests a good experience at a great price.
Its such a pity these few small things marred this guests experience when there are so many superb things we do for our guests that clearly went unnoticed here, such as the attention to detail in the supply amenities, linens and provisions to mention just a few.
The guest was right - there were a few cobwebs around the cornices of the bedroom which are now well and truly gone and we apologise for that.
The fridge temp was way too low, and instead of reading the dial inside, these guests just turned it down even lower (rather than making it warmer). Sorry but I can't help guests who can't work a fridge.
The aircon was serviced while they were there as it has started dripping, we were happy they allowed us access to the apartment with the aircon engineer.
There is no aircon in the bedroom - clearly stated on the description - we do provide a fan though and can vouch that even on a hot WA day, with the aircon in the living area on and the fan in the bedroom, it is a pleasant temperature. We've looked at putting aircon into the bedrooms but the structure of the building makes it difficult.
We do thank our guests for their honest review and we'll endeavour to keep the cobwebs away in future.