Frangipani Lodge is often referred to as the best location on Hamilton ...
Check-in: 2:00 pm
Check-out: 10:00 am
Minimum age of primary renter:18
No refunds for cancellations made after payment is made
Frangipani 103 a complete rip-off
This provides feedback on our experience booking Frangipani 103 Hamilton Island for the five nights 17 to 22 July 2016. In summary we feel we were thoroughly ripped-off.
First, we were at no stage advised that we would be occupying Frangipani 103 in the middle of major renovations on the same floor. We endured jack-hammering, demolition and other very noisy works from 8.00am to 5.00pm for three of the five days of our stay and other lesser renovation noise throughout our stay.
Second, within twelve hours of our arrival we advised that one of the two showers in the apartment bathrooms flooded each time it was used. We subsequently learned that a plumber had visited and concluded that plumbing of the shower was defective that he could do nothing to rectify the problem short of ripping up the bathroom floor. We received no feedback whatsoever on this until we pursued the matter.
Third, there were a number of less serious but nonetheless irritating defects. (1) a Dyson vacuum cleaner that did not work. It took 48 hours before that fault was rectified by the cleaning staff. (2) A flyscreen over kitchen windows that fell off for no reason after 48 hours. We advised the fault the same day (Tuesday). On our departure Friday the flyscreen had still not been reinstalled, hence we could not open the kitchen windows. (3) The electric buggy supplied as part of our package, while in working order, was clearly in need of a good service and much inferior to other buggies we observed. Its seatbelts rarely closed properly. (4) We experienced noisy/drunken neighbours two nights out of five. In the absence of any concierge or equivalent resident caretaker at Frangipani to whom we could refer complaints we had to confront those concerned ourselves an unpleasant experience.
Overall, on a scale of 10 (best) to 1 we would rate Frangiapani 103 at a 3 at best, based solely on its sea view and the good service of its cleaning staff. Other services we rate at zero.
If those responsible for accepting our booking had any conscience at all they would reimburse us at least one-third of the accommodation cost we paid for Frangipani 103 (one third of total $2,310). We are considering making our disappointments known more widely.
John and Christine Mellors
Comfort and amazing view by the sea
We had a perfect stay here in Hamilton Island. Frangipani's facilities were much better than we were expecting!! The buggy available turned everything easier and more comfortable, as well as the amazing view from the apartment!!
Great views of sea
My family stayed in the frangipani for three days. The apartment is clean and comfortable. It has great sea views from the balcony!
Comfy and convenient
We stayed for one week and found apartment spacious and comfortable. It had everything we needed. The decor and furniture outdated though and cleanliness is not 100% to my standard.