Accommodates 4: 1x Queen Bed and 2x Single Beds. This first floor unit ...
Check-in: 2:00 pm
Check-out: 10:00 am
Minimum age of primary renter:18
100% refund if cancelled at least 30 days before arrival date. 50% refund if cancelled at least 14 days before arrival date.
Completely over-priced! Not clean, toilet not working and very poorly equipped!
From the start this stay was poor. The process to get the keys meant using an app to unlock a box to get your keys out however our lock wasn’t charged so we couldn’t get in. Then we that was finally sorted and we got to the place, went to the bathroom to find the toilet not working and the shower disgusting and covered in dirt - we wore shoes in the shower for the whole trip! We had to make 4 follow-up phone calls for them to get someone to come fix the toilet. There was also only a quarter of a roll of toilet paper with no spares so we had to go out and buy more. There was also no hand soap in the bathroom or kitchen, something that would be expected for the price we paid. In the kitchen the only thing provided was dish washing tablets so if you only had a few dishes you had to put them in the dish washer (had to do this before using them as they were all dirty)! The tv had to be turned on manually using the tv as the batteries in the remote were eroded. This stay was terrible, the best part of our trip was leaving the apartment each day. It was way overpriced and overall unclean. Definitely would not recommend to anyone!
Our apologies for any issues with cleanliness, the property should definitely have been clean and everything in working order. We will be following this up immediately with an inspection, cleaning and maintenance. House keeping are supposed to leave a spare roll of toilet paper per toilet and a Welcome Pack which provides items such as soap, tea/coffee, salt/pepper, detergent, shampoo etc, our sincere apologies if this was not the case , housekeeping will be spoken to regarding this matter.
Worst stay I’ve ever had
No hot water on the first day.
The couch is run down and it stinks, cushions torn/ripped and sinks in when you sit on it.
The picture looks like the place was big.. miss leading.. The kettle is rusted.. the living room floors is broken.. the smallest tv ever and worse of all no remote control.. and the reception is very bad when you try to watch anything.. The balcony door lock is broken.. and when you walk outside on to the balcony you see the floors full of dirt..Also the first thing you see when you look outside from the living room on to the balcony you see a rusted air conditioned box .. not s pretty sight.. do not stay in this place.. it’s the worst place ever. The lift stinks of mould, like smelly damp rug.. want a refund or compensation for having no hot water on the first day..taking a cold shower in autumn isn’t very nice..
Do not stay in this apartment..
Thank you for your review. We are sorry to hear you had such a frustrating experience , but we really appreciate you bringing these issues to our attention. We always aim to deliver a great experience but clearly we missed the mark here. We will be inspecting the property and addressing all the maintenance and cleaning issues. Again our sincere apologies for the inconvenience.