Aqua Lagoon is a modern, 4 bedroom holiday home with ducted air-conditioning ...
100% refund if cancelled at least 60 days before arrival date. 50% refund if cancelled at least 30 days before arrival date.
We did enjoy our time in this house and would probably book it again with a different group.
However I am disappointed that , though every thing you sent me and on the advertisement for it , it said it had 3 bathrooms.
THIS IS NOT TRUE, It only has 2/12 bathrooms! I booked this home because we were 3 elderly couples and we all needed a seperate bathroom. It made my weekend less enjoyable especially as the downstairs toilet did not have a PowerPoint .
It is not truthful to advertise it as a 3 bathroom house.
Not your fault, but not having a TV was also a disappointment.
A helpful addition to the property would be a sheet of instructions about how to use the 2 Remotes and informing residents that sometimes the reception is weak. We spent a long time trying to work out what was wrong before calling to be told that the common aerial had been damaged the night before in a storm. None of us knew much about devices , smart TVs etc so some instructions would have been useful.
Great family accommodation in a sensational part of the world
Our group of 3 couples and 2 little ones were well accommodated in this spacious and well equipped home. Everything worked, cleanliness was fine and beds comfortable. Walking distance to town and beaches made this particularly appealing. We enjoyed a fabulous few days in this great holiday destination.
Beautiful house and location
Very comfortable stay neighbors were very nice house was very clean loved staying there hope to visit again
Amazing place to stay in. The house was big enough for all of us and excellent customer service.
I loved the house and it’s a good place for the family and the kids. It was nice from them to give us a free sandboard tickets for 2 adults and 2 children plus off for all the guests.There was an ipad when we arrived there and by checking it we could know where to go and what the things that we can do in nelson bay. We were so happy to stay in Port Stephens house. It was really big and comfortable house that has everything that we needed. The kids loved the share swimming pool and we liked the tennis place as well. Thanks alot for Mr shane for his excellent service and he was really polite and friendly. I really recommend this place.
Great property for 4 mature aged women
This property met all of our expectations. We are 4 mature aged women preferring our own bedroom, although 2 ended up sharing the second bedroom as it was more comfortable and spacious than the sofa bed. We parked the cars and didn't move them until we departed, walking to the nearby shops, restaurants and beaches. The facilities and amenities were great, though we were disappointed that the air conditioning did not cover the whole apartment, only the living area and master bedroom are air conditioned and it was hot during our stay. The Managers were very responsive to our needs.
Hi Gae it was great to speak with you and very happy to hear the property met your expectations and the central location catered for all your needs. Yes, the 2 split system air conditioners are ok for most of the year , however on the extremely hot days aren't quite sufficient for the top level with bedrooms. The owner is very responsive to ensure a comfortable guest experience and will be installing a ducted air conditioning system to all bedrooms in March between guests.
I look forward to your next stay!