This beautiful home in the heart of Vincentia is very spacious and located ...
Check-in: 3:00 pm
Check-out: 11:00 am
Minimum age of primary renter:18
100% refund if cancelled at least 60 days before arrival date. 50% refund if cancelled at least 30 days before arrival date.
Terrible Hot Water System
WARNING - DO NOT RENT
We had two people take showers before the hot water ran out. When we contacted the property manager (Tracey, Integrity Real Estate), all she could do for us was inform us that the hot water heater had been set to off peak and that there was nothing that she could do, until it heated back up overnight.
Meanwhile, we had a household of people who were yet to shower and miserable from being sticky and sandy after a day at the beach.
It's ridiculous that a holiday house that we paid money for a holiday house that had been set up to have inadequate hot water. Tracey informed me that they had never had this problem before. When I raised the issue of us needing more than one shower a day, seeing as we would need to shower after coming back from the beach, Tracey said 'Well if that many people are having two showers a day, of course the hot water will run out.'
We paid for this holiday house expecting it to have proper hot water supply, not one that benefits the owner. If we had known about this hot water system we would not have rented this house. We will not be recommending this property to anyone and would not stay here again.
Although we can understand your frustration, we do find your review unfair and unjustified. There is absolutely nothing wrong with this house and telling other guests not to stay here is potentially detrimental for these owner's business. This property sleeps 8 guests and we have never had a negative review or comment regarding the hot water. Tracey was attentive to your concerns after hours on the long weekend and as discussed there is very little she could have done in the moment. She offered you a late check-out on one of the busiest weekends of the year free of charge, and she has spoken to the owners about switching the hot water system from off peak. The owner's of this property take great pride in the presentation and comfort of this holiday home. It is clean, well equipped and in one of the best locations in Jervis Bay within walking distance of famous white sands beaches, local cafes and Cole's.
short get away
very pleasant & comfy place in a great location - would defiantly come back.
Thank you so much for your review. We're glad you enjoyed your stay and we hope to welcome you back again soon.