Perfect Location in a quiet court for large families!
Please consider the following guidelines when booking this property:
100% refund if cancelled at least 30 days before arrival date. 50% refund if cancelled at least 14 days before arrival date.
The house was located in a quiet street and was spacious for a family of 11. However, upon arrival we were very disappointed with the cleaniness of the property. There were dead spiders and insects as if the owners insect bombed the house and did not clean up after. A painting had also fallen onto the floor, which we had to place on the side. The fridge and freezer were not cleaned and the parts of the house were dusty. The BBQ was so dirty that we were unable to use it. Given the price we paid, it would have been nice if owners checked up on the property to ensure it was fit for guests. I would suggest that in future owners should clean up prior to guest arrival. A further suggestion is to install locks for bathroom and toilets.
Our apologies if the property was not in the state that you expected. In response to your concerns, the premises had a yearly insect inspection and protection and the cleaner did not do a proper follow up post this process. We have since spoken to the cleaner and have taken up your feedback concerns with them. We were not aware of any paintings that may have fallen over and will address this accordingly. The BBQ was in the process of being replaced and had not arrived on time, during the busy X'mas period. It is also unfortunate that many tenants abuse the BBQ and we are forced to constantly replace it. Your understanding would be greatly appreciated and thanks for your constructive feedback.