Looking for a seaside getaway with water views!! This stunning studio ...
100% refund if cancelled at least 60 days before arrival date. 50% refund if cancelled at least 30 days before arrival date.
Great views but nothing else
No soap to wash our hands, no hand towel, asked to vacuum and mop, had to bring own sheet etc but stains all over the pillows and the worst part was that check out was 10am but you had to have returned the keys to the real estate before 10am so really you've got to be out by 9.30.
Thanks for your review. When you book through accommodation websites, you may not read/understand the policies, so it's best to call us directly so we can inform you of any concerns. We have since informed the cleaner that soap had run out, we are sorry that happened. Most of our properties require guests to bring their own linen and towels, but this is to keep the price down for our guests. We advise that you can hire directly from us if you are unable to bring your own. We also have apartments where linen is already supplied in the tariff. Check out is 10am, but we understand it would take you 5 minutes to drive from the apartment to our office, so of course don't penalise you for dropping the key off a bit later, we are always very flexible with check in/check outs where possible. Our Guest Registration form and terms that you sign on arrival ask that you leave the property as you found it and try to put the rubbish in the correct bins etc as we have an extremely strict rubbish schedule on Phillip Island to help care for the environment. Thanks for staying at our Apartment and please don't hesitate to contact us directly should you wish to book again.
We had a wonderful stay at this apartment. The location was perfect, just a short walk from the centre of Cowes and the beach and park just across the road. Very clean and nicely presented.
Had a fantastic stay. Awesome location. Perfect apartment quality and price.
We love staying at The Waves and this property has everything we need as a family of 3. The view from the balcony is perfect. Great place to stay right in the heart of everything. The park across the road is a huge hit with our daughter.
Glad you enjoyed your family getaway.... (even in the middle of Winter)!!!