4 beds, 2 baths, 1 Jacuzzi, 1 Outdoor Spa and luxury fittings throughout.
- english, german, hindi
Check-in: 3:00 pm
Check-out: 11:00 am
100% refund if cancelled at least 14 days before arrival date. 50% refund if cancelled at least 7 days before arrival date.
Perfectly styled house. Very clean, lots of thoughtful little extras. Would definitely stay again :)
We wanted to like this place but overall it was very disappointing and not representative of the photos and descriptions we saw online. The bigger issue were that it isn't private, the owners will come by and spy on you. I awoke the first morning with observational messages at 7am (sorry 7am is not appropriate) from their 1st of multiple drivebys. Though you are lead to believe your are hiring a private non-hosted house this was not our experience.
There is no proper information on how to use the spa which might be on purpose as communication from owners stopped as soon as we realised the spa wasn't working and reached out for help. After giving us some basic tips that did not work all we got was silence. We picked this house for its spa so that was a major waste of our time and money.
Heating/cooling the house is also difficult, the front room is a sauna and the rest is freezing with again no information on how to adjust this. Communication is a real issue, the only information given is a small email half hour before you arrive (which I had to request as I did not have information on how to get into the house) and no manual inside the house for how to utilise the property.
The cleanliness is not up to par, the bbq looked disgusting and rusted on the grill, and completely not usable, there were ants in the kitchen, dishes often pulled out needing further washing before use.
Lizards get inside the house easily we had 7 of them all inside which really freaked out two of the girls we stayed with, which did make our stay memorable but for all the wrong reasons.
This is just a preference but should also be mentioned so others can make an informed decision the 4 beds are rock hard, which some people would enjoy but for left us stiff and sore with poor quality sleep.
While, it has some cool modern furniture and you are given a welcome gift I believe there is alot of improvement needed if they are genuine and want to be in the business of leisure.
It was a stressful, sad trip for what was meant to be relaxing, quiet and fun time between a group of friends. For what we paid for during an off season and midweek getaway we were totally ripped off.
Thanks for providing us with your feedback in this detailed review. I really apologise that your stay with us wasn't to the standard that you were expecting. A few things to comment on in response to the points that you made: At no point did we drive past the property to "spy" on your group or any guests. We have external security cameras which are motion sensored attached to the exterior front of the property, which is for your safety and ours. This feature is listed in our description of the property so guests are aware when booking.
The price we list the house for on this platform is per person not per booking, this is structured in this way so that the property is adequately prepared for each group. As we are located in a residential street, we are conscious of our neighbours and this is why we have a no extra guest policy, as well as no parties or events.
The reason we contacted you via sms was that our external security camera detected extra vehicles at the property overnight which is against our house rules.
With regards to the spa, I do apologise that it was so complex to operate and that you felt like we weren't responsive enough with regards to this matter. The outdoor spa in the winter months really struggles with the climate.
We apologise for the ants sneaking in, we find sometimes they try to get inside when the weather has been particularly wet. As for the lizards, those are actually wooden statues, hand carved artwork hung in the lounge room space so there was no reason to be scared of these.
We'd love to host your group again to rectify your feedback in the hopes you enjoy your stay. Please let me know if this is something you would consider, we hope to hear from you. Jenna @ Villa Rao
The house is gorgeous. The photos don’t lie and the location is just perfect . We loved our stay and Jenna is lovely and very responsive. Thank you - will definitely come again!!
Thanks for the positive review Silvia. We would love to host you again in the future.
A large gem!
A beautiful experience from start to finish! Clean, luxurious and handy to our local celebration. Thanks Jenna
Hey Brian, thanks for the positive review. Would love to host you guys again if you are heading up the mountain.