SPECIAL! Stay 2 nights and receive a third night free! *Conditions apply. ...
100% refund if cancelled at least 60 days before arrival date.
Fun overall good
What do I say. We had a great time. Robinson run is hard to find night time
You feel like you are going in circles, so please check in day time
Place is dirty, sheets not changed full of crumbs and who knows what else
However when we got up in the morning we cleaned and cleaned and was happy to find a phone to phone home and tell them we are ok as there is no reception at all
The spot it self is amasing, spa is excellent
Beautiful long walks, wild life that bit we loved
Would I go back yes providing they get a new cleaner :-)
The worst worst worst experience ever!!! NOT RECOMMENDED, I MEAN DO NOT STAY HERE. Not the same with the photos taken at all!!!!! Old smelly, swingy cabinet in the kitchen, three spiders came out as soon as we opened the cabinet door, solidified olive oil is the only thing provided, sticky uneven-base pans, different knives can be found in every different draw, to be honest I DONT EVEN KNOW HOW COULD THE OTHER PEOPLE RATED THIS PLACE GOOD!
10 days after our stay, 10 days! I've received an email saying that we've damaged the house floor and we'll have to pay for it. On the key collection, the reception told us we'll have to leave on time for the next tenant to come in, and now they told us that no one has enter the house after our stay (10 days) so it's our fault, we have to pay for it. Even if we moved the coffee table, how can a coffee table's leg damage a tile floor, must be something wrong already with the coffee table leg, (sharpened maybe) Fine, nothing about the money but this is a funny delay-accuse, and the house was bad and we told us, that's fine, it's still surrounded by a lovely environment and the reception was nice. NOW THAT I DOUBT!
I'm not sure what condition you keep your own house in but the state you left this property in was really disappointing. Our terms and conditions state that properties are to be left in a neat and tidy condition but it appears that you made no attempt at all to clean up before departing. Dirty dishes were piled up all over the kitchen, the stove was filthy and rubbish had been left all around the property. It took the cleaners several hours longer to clean up than usual. Why should the owner be left out of pocket because of your laziness? If there were some minor cleaning issues that needed attention when you arrived you should have reported them to us and we could have attended to them. It is interesting that it wasn't until your bond was held that you had any complaints.
Our terms and conditions also state that furniture is not to be moved. Even if you didn't take the time to read these it amazes me that you didn't think twice before dragging a heavy coffee table across a slate floor. The damage you caused was considerable and will need to be professionally repaired.
Great quiet country retreat
Had a great stay. Very quiet, secluded lots of wildlife. Saw Wombats, Wallabies and a lyre bird. Access is definitely not for city cars.
I had a great time at this house. We had a big group of about 10 people staying here. It was in the middle of nowhere and the reception was non-existent for a very large distance, but none of us had a problem with that at all. The location was so beautiful and the house itself was very quaint and comfortable. The road leading up to the house was also a bit of a hardship as it was extremely bumpy and hard to manoeuvre (lots of scratched car bottoms). All that being said, it was a really great stay and we all had a lovely time.
Good and not so good
We booked Robinsons Run as a group of 10 for a girls weekend away. House is in a really lovely location and we loved the fresh air, resident wombats and board games. We were really disappointed though that upon arrival the jacuzzi was broken as it was really the major selling point for the property. We spent a lot of time trying to fix it ourselves to no avail, and the agents were also unable to assist us. There was also limited hot water for showers and the landline was out of action (house has no mobile reception). Overall, a really great house for big groups looking for a secluded weekend but we were disappointed.
Apologies for the issue with the spa. There was a problem with it which has now been repaired.
We hope to see you back in Kangaroo Valley at some time in the future.
Kangaroo Valley Getaways