4/10 Poor
candace e.
29 Aug 2023
Liked: Check-in, location, listing accuracy
Disliked: Cleanliness, communication
Cannot recommend a Vacasa rental
I have previously stayed in this condo complex, however they were privately owned. This was our first time using Vacasa in this complex and warn others to not rent this unit. You have been warned. Upon arrival we used the toilet in the only bathroom. It continually ran and upon inspection the stopper in the toilet was broken. I called the number for Vacasa and the gal on the line said she would be in contact with maintenance regarding fixing it. We had to remove the lid from the toilet and had to put our hands in the water to manually fix the stopper after each flush. We are a family of 5, you can imagine how fun that was! They did not send someone out that first day and assured it would be fixed the following day. Not true. After multiple messages back and forth the following day, NO ONE came to fix it. On the next morning at around 10:30 someone finally came and didn’t have the proper part to fix it even though we told them the Issue ahead of time. It finally was fixed that afternoon.
The cleanliness of the unit was also not very good there was a granola bar left over and a drink bottle behind the couch, swarming with ants around it!! I will never book through Vacasa again. Book anywhere else but through them. Not worth the hassle if something is wrong with your unit.
candace e.
Stayed 3 nights in Jul 2023
