Pool / Spa
Max guests: 12
100% refund if cancelled at least 14 days before arrival date. 50% refund if cancelled at least 7 days before arrival date.
Experience ruined by bad communication
Not the experience that was envisaged for my parents 40th wedding anniversary gift:
Started off really well with champagne on arrival. A nice touch, thank you.
However, on the HH website (not anywhere on Stayz where I booked) it says the kitchen is now open. I interpreted this as 'kitchen now open to public'. It should be CLEARLY stated that this applies to everyone including guests. If one stays on a Sunday they should be told at check-in or prior that no food is available Sunday night or Monday morning. As Avenel is a small town there is nowhere else to get food.
Monday morning my parents were kicked out at 9am when they came to see about breakfast, by someone who they'd never met, who was there to lock up. Check-out is at 11am!!! Absolutely appalling way for my parents to have been treated.
Honestly, we paid way too much for our parents to have been treated so carelessly.
An absolutely beautiful place to stay. Fantastic hospitality. Great meals. Highly reccomended