Check-in: 4:00 pm
Check-out: 10:00 am
Children not allowed
Minimum age of primary renter:21
100% refund if cancelled at least 30 days before arrival date. 50% refund if cancelled at least 14 days before arrival date.
Property is beautiful
The three star rating is catch the readers attention. The house is immaculate. Nice large pool. Gated community. Nice clubhouse and community pool.Why 3 stars? I paid for pool heat. Complained 4 times. Pool remained cold. Inside AC Thermostat- house is set to a minimum cool set point of 73. Guest cannot adjust below that level. You may not care. I did. Especially when Management company does not return your calls. They may respond that I didn’t complain. Left 4 messages to William and two others to Management number. Nobody answers the phone.
Thank you for your feedback. We're very sorry for the trouble you experienced with pool heat and in reaching our team. We'll certainly review the call log and see how we failed in this instances. Our deepest apologies. As for the a/c, we request that guests maintain a certain temperature as our experience is that many set it very low, then very high, then low - and as a result, we've encountered many costly repairs. Ultimately guests have full access to the thermostat but we did request it be kept at or around a min cool of 73 degrees. Thank you again for your business and feedback; we greatly value both.