No refunds for cancellations made after payment is made
Everything is exactly as described. Very comfortable. We had a wonderful time.
A very nice comfortable villa in a quiet location but close to shops, restaurants and the beautiful sea walk. Would definitely recommend staying here, the villa has everything you need for a wonderful holiday!
Enjoyed our stay.Immaculate well appointed accomodation
Convenient situation close to sea for walks along promenade.
Beautiful villa with absolutely everything
I booked this villa for a trip with my husband and mum. Arrived late so straight out for food. Was very disappointed as it was clear we were much further from the centre than we had thought. Villa absolutely made up for this though, could not find one fault with it other than no air conditioning (ceiling fans). Private pool, outside dining, comfortable lounges meant we spent a totally peaceful week in glorious sunshine. Bus every half hour at top of road which cost buttons, taxi for less than €5 or lovely 40 min walk down coastal path made it easy to get to centre when we wanted. Will definitely be back although not in summer unless aircon fitted. Can't recommend enough.
“Thank you for your lovely comments we do appreciate any feedback and yours was very much appreciated, we are so pleased you enjoyed your stay and hopefully look forward to seeing you again soon. ”
Clean and comfortable, some maintenance issues which need to be addressed
On arrival found the villa to be very clean, comfortable and tidy, in a lovely quiet residential area which is close enough to restaurants and shops to be able to walk. The pool had been advertised as being a balmy 28 degrees which it definitely wasn’t, as rather chilly. Although the villa has been recently refurbished there were several issues which need improvement; the patio door was difficult to open and ideally needs replacing, the wardrobe doors did not run very easily and need adjusting. There are some plumbing problems; the kitchen tap does not give cold water and the water comes out incredibly hot, in all fairness there is a notice warning of the water temperature. In the shower cubicle the shower head was far too high to use so therefore had to be hand held and the water leaked onto the floor.
One day we had a lot of rain which resulted in the rainwater coming in under the front door but worse than that the water was pouring down the walls in the dining area and dripping onto the microwave, as a result the water got into a plug socket and caused a complete power failure which we couldn’t resolve without calling Lynn. Lynn and James came promptly armed with towels to mop up and managed to isolate the problem which I suspect has happened before. Nothing was too much trouble for them which we very much appreciated.
Overall we had a lovely time, although there were some issues, with a little extra work these could be completely eliminated.
Thank you for your review . I would like to say that we welcome all comments positive or negative as they help us to create the perfect surroundings to give our guests the best holiday possible.
I am glad that you were pleased with the cleanliness and the quite surroundings of our villa and its close proximity to shops and restaurants.
My villa manager (Lynn ) did pass your comments on to me when you left the villa and as you can see below that most of the issues have now been taken care of.
I do apologise for the pool temperature, this unfortunately was due to a delay in the installation of the electric heater as we had to wait for a part before it could be installed, I am glad to say that this has now arrived and the pool heater is working perfectly.
The patio doors are solid wood which makes them heavy, we have had the runners oiled and hopefully will make them run more smoothly.
The wardrobe doors in the master bedroom can be sticky and I am looking to replace these in the near future.
The plumbing issues. The cold water kitchen tap has been repaired, although Lynn did explained to me that she did not know about this until the Thursday night and said that she offered to get a plumber out in the morning to fix it. You told her not to worry as you were going home on the Saturday and didn’t want it repaired.
The shower head in the cubicle has been changed and now has a wider spray and is more suitable to the cubical. The shower tray has been tested and has no leaks.
I have addressed the problems with rain water entering the villa, both external doors are being fitted with new weather guards which had to come from the UK as they are difficult to get in Lanzarote as it does not get a lot of rain. These rain guards are being fitted as soon as possible. The dining area roof has been inspected and the roofer has found some cracks. I have agreed the repair with him and it is being carried as soon as possible. Hopefully this will address the issue of the electrics going off as no rain water should get into the wall socket.
I am glad that you had a lovey time at villa Verano and hope that the above issues will not prevent you from booking again.
First time villa experience. Excellent.
Villa was beautiful. Clean, comfortable and well equipped. Position in close proximity to coastal walk. Pool was great - warm and very clean.
Information regarding finding, enjoying and resolution of any problems was excellent. Lynn who managed the villa was a great help in this.
Would highly recommend this villa.
Thank you so much for your lovely comments. We hope you will return in the future should you wish to come back to Lanzarote.