A Great Escape in a friendly beach village private outdoor area 3 bedrooms.
No refunds for cancellations made after payment is made
dirty and poorly maintained, lots of age related faults from neglect
Great location, but lacking any evidence of recent cleaning or regular upkeep.
Aged wooden outdoor furniture was dirty and literally rotten. On arrival we had to hose down the outdoor area because of sand and leaf build up. We had two tap related problems in a week ( one major and requiring a call out ). Two bathrooms in listing .. there is ONE...and a downstairs toilet. Oven door handle fell off. Inside furniture is dust laden. Supplied pillows are decades old and need replacing. Security screen front door lock was corrosion seized. No garden care for years. Needs some money spent !!!!!! Some may like the aged "family" junk like tricycles left in the garage space, but for a rental it just occupies space. We would like to make a return visit ... BUT would need assurances that the issues had been attended to. Frankly the state of the property did not match the pricing ... it is an aging suburban beachside unit, not a glamour location. Great for a layback holiday but don't expect a "fresh and sparkling" property.
This tenant made a request 1 day before their departure date that an outside tap would not turn off. We immediately rang a plumber and the problem was fixed that day. No other concerns were relayed to us during their 7 day stay. We doubt that they would be happy anywhere, they would always find something to complain about ....but only after they have left. We will not get into a tit for tat response. For future guests it would be worth checking out other reviews for this property from others that have stayed so you can make your own judgment . We certainly do not accept this sort of guest so the Biskup family will not be accepted back to any of our premises and we advise other owners to be aware. For those reading this..... if you want a great family or couples stay in a lovely beach side location come and see us....you will enjoy.
Bright, airy and quiet
We had a great weekend staying at this property. It is clean, airy, light, quiet and in great proximity to the beach. The outdoor table was a lovely spot to have a long breakfast in the winter sunshine.
Thank you Emma for the review. It was a pleasure having you and your group staying. Hope to see you again at one of our properties. Regards Peter
great in every way
short walk to beach close to everything fantastic nic knacks everywhere.
Hi Kent, We are pleased you enjoyed your stay. We look forward to welcoming you back as one of our many valued guests..Thank You . Regards Peter
The location & the properity is great. I was disappointed in the fact frypans coating is peeling. If we were to use these we would injest that with our food. Cobwebs & dirt under the stools near kitchen bench, dirty windows, outside area chairs & table,filthy, courtyard & garden maintenance neglected. leaking taps throughout. Not able to open garage from outside. Stale coffee in bottle in pantry. 1/4 bottle stale water in fridge. Ice cube trays not filled. No sharp knives.most windows & doors were extremenly hard to open & close. Admittedly I am fussy & like clean glasses. Cups etc. I washed everything before use.
Overall maintenance was not good.
Tony, Here at Sails we are always interested to here back from guests and after reading your review alarm bells rang that this Sails apartment was not being properly maintained. Accordingly I personally along with our maintenance man and cleaner inspected the property. I would like to address your concerns as follows. FRYPANS ....of the 3 different sized quality frypans we supply all were found to be in good condition with 1 having some scouring marks on the non stick surface but not lifting or flaking. COBWEBS... we could not find any however as you live in Brisbane you would be aware that a small web could occur overnight even after a clean. OUTSIDE TABLES... we provide a sturdy timber 6 seater set outside and another utility table and 8 chairs under the covered area. Sometimes sand blows into the covered area and sets on the black chairs and white table along with some leaves. Obviously being near the beach winds are out of our control, they certainly were not dirty in any other way. GARAGE DOOR... the reason you cannot open the garage door from the outside is that we no longer issue a key for that as a number of people in the past pushed the door up with the key still in which was immediately snapped off when the door reached the top. You can easily open and lock the door from the inside which is accessed through the apartment. COFFEE BOTTLE..... we are sorry that was left from the last guests. Our cleaners are instructed to remove all food stuff each time. This was obviously over looked and cleaners have been reminded as they have about the 1/4 bottle of water which they are asked to empty each clean... we doubt that it was stale as guests had left on the Sunday before your Monday arrival. ICE CUBES... we ask our cleaners to empty them so you know as new guests what is in the cubes . KNIVES.... we checked all the cutting and chopping knives and found only one that needed a better edge which we achieved with the knife sharpener provided in the apartment. LEAKING TAPS.... we don't like wasting water as we pay for it. All indoor and outdoor taps were checked and were all found to be dry not dripping. GARDEN MAINTENANCE.... As we are near the beach our grounds are very sandy and maintaining moisture is not easy. We do have a variety of Kentia, Spindle,Vitchia and other palms that are doing well but neat little gardens are difficult. Also please remember that at the time you stayed we were experiencing the hottest summer on record with no rain so our grass
I loved how you had made it feel like a home, play stuff for kids, fishing lines etc, things you don
I loved how you had made it feel like a home, play stuff for kids, fishing lines etc, things you don't think of bringing and then have to turn around and go out and buy.It made it feel very comfortable. It was a great weekend, I'll be back!
A very comfortable townhouse.Almost everything we needed was available.Would definately stay there a
A very comfortable townhouse.Almost everything we needed was available.Would definately stay there again.