sue hughes/richard hughes
100% refund if cancelled at least 60 days before arrival date. 50% refund if cancelled at least 30 days before arrival date.
Perfect for family or trip with friends
The apartment was absolutely awesome. When you stay in a private apartment compared to the actual resort owned apartment you assume you will have to compromise on some of the benefits of being in a resort. This is definitely not the case with this apartment. It had everything we needed and more. The host was just a pleasure to deal with and the position within the resort overlooking the pool is just superb. We have stayed at this resort a number of times (not in a private apartment) and have never had such an amazing view. We highly recommend this apartment, resort and location.
Thanks Vikki. We're glad you and your family enjoyed your holiday at Bella Aqua and look forward to you staying with us again.
Run down and not what we were expecting.
The sheets, towels & cushions had stains on them. There were ants in the kitchen and the toilet was leaking.
We are sorry that you were disappointed with your recent holiday at our apartment.
We have owned and managed the apartment for over seven years and have always had positive reviews. In fact, many of our guests return each year.
We were surprised to read your comments regarding the linen and towels, as our cleaners supply freshly laundered linen and towels with each new family. We understand the importance of clean linen etc and take care In presenting a clean apartment. However, we have passed your comments on to our cleaners.
We have not noticed the ants before, but will ask our manager to treat them straight away.
Our plumber had previously fixed a small trickle into one of the toilet bowls.
Unfortunately it must have reoccurred during your holiday. This will be rectified immediately.
We understand you were unfortunate with the weather during your stay and trust you have sunny weather on your next holiday.
We hope you and your family have a happy and healthy 2019.
Richard and Sue
Perfect apartment for amazing family holiday
We had the best family holiday at Bella Aqua with our 2 young children. The apartment was perfect and it is in an amazing location within the resort right overlooking the pool. We also loved being able to walk to all of the restaurants. Sue’s communication with us was excellent and we can’t wait to go back to Bella Aqua again this year!
We loved our stay at Bella Aqua at Peppers Beach Club. Sue & Florian were so easy to deal with and nothing was too much trouble. The apartment had everything you would need for a relaxing holiday. We would definitely go again. Thankyou!
Great apartment inside a wonderful family resort
We had a great holiday at Belle Aqua... it was perfect for our young family (baby & toddler) as it was located overlooking the pool so I still felt like I was part of the action even when I had to stay in the room while the baby slept. Lots of nice places to eat right on your doorstep. Even if it was a bit windy outside, the pool area was so protected that we didn't notice.
It was a pleasure to have your family staying at Bella Aqua and glad that you enjoyed your holiday so much in our apartment at the Beach Club Resort and Spa. We are looking forward to you staying at Bella Aqua for your next Palm Cove holiday.
Great family holiday!
We had a great stay at Bella Aqua - a very enjoyable family holiday and a great location and resort - our 2 year old loved the pool! The apartment is well appointed with everything you need to self cater (although lots of options to eat out too). We would definitely return to Bella Aqua.