A holiday place for the whole family, very relaxing
BG Holiday Rentals
100% refund if cancelled at least 60 days before arrival date.
Beautiful house but the facilities weren’t operating as they should of.
The pool was green and virtually unusable (couldn’t see the bottom of the pool).
Otherwise it’s a great property for a larger group
The house is our best in Ocean Grove.
The pool was serviced on day prior to check in and checked day of check in.
There was a slight green tinge in the pool, as it had been topped up with water.
The swim quality and testing was perfect for swimming.
wi fi and all tv's at the property were working perfectly.
Unfortunately the guest left all windows open at the property so the property was not secure when they left, as per booking condition requirements (fee applies as per booking conditions). The guest also ripped the smoke detector from the ceiling instead of calling the office service line for emergency trades service if required, so we were not at all happy with this as Electrician had to be called to replacer the damaged item. otherwise the house was left clean and tidy.
We hope the guest enjoyed their stay in Ocean Grove
I absolutely loved the property. Exactly what I expected and more. The team running the property are very helpful and active at replying. Would stay again!
Thanks Guys, so glad you enjoyed the stay, its one of our best properties.
Hope to see you again soon and have a great Xmas.
Best wishes ….Barwon Grove Holiday Rentals.
Great house with plenty of space. Was bigger than expected.
The house had plenty of room to accommodate our massive family and give each other space. The pool was the biggest hit with the kids. We would definitely stay there again.
Amazing location & facilities.
This property exceeded our expecations. The layout was great & the pool was lovely especially on a warm day. (loved the heated pool touch). Would definitely go back! (only thing I would say is there was only 1 toilet roll per bathroom provided....).
Glad you enjoyed the stay Chelsea, yes the house is lovely and so good for extended family groups. Spare toilet rolls in bathroom cabinet..
Hope to see you again soon.
Overall a great stay...just a few suggestions....
My family and I had a great stay here over Easter. We had a family group of 6 adults and 4 kids and there was plenty of room for all of us. The cubby house and pool were both a major hit with the kids. Overall the house was well fitted out - some minor things though that we would have expected given the per night cost - no hairdryer, hardly any clothes hangers in the wardrobe and the few that were there were bent metal ones, no drawers to put clothes in in the bedrooms, not many glass wine glasses. And some of the beds were not that comfortable.
Thanks for the feedback, we are glad you enjoyed the stay, that's the most important thing. New coat hangers were provided at the end of March as they often go home with our clients, unfortunately in this instance it was not noticed by our staff that they had depleted that much. In regards to there being no hair dryer, items noted in the 'feature set' are what is available at the property. If you had contacted us we would have provided one. As for storage, we think there is enough for most people's needs. There are wardrobes in all bedrooms, including walk in robes/shelves in main bedroom. Cupboards in the study, cupboards in the laundry and cupboards in the room with the fold down bed, so we believe there is enough spaces for clothes to be stored. With regards to glass-wear, because of the pool's concrete surrounds and safety issues about broken glass and children with bare feet, plastic glasses are provided for yours and your children's well being. We are obliged to reduce the risk on an accident where possible. The beds to which you refer are the couch-beds, of course they won't be as comfortable as a normal bed but they are top of the range couch-beds. These beds are there for our clients' convenience, if for example you need an extra bed for someone's friend sleeping over. They are not counted as part of the official bed capacity. And the normal beds they are new and nice and comfy.
Kids loved the TV in the bathroom and the heated pool. Enough room to have six different activities going at once.