BG Holiday Rentals
100% refund if cancelled at least 60 days before arrival date.
Annual Long Weekend at Barwon Heads
Original booking not possible due to it being no longer available. We were 'upgraded' to The Boat House Villa' which was absolutely terrific. Good communication all the way through with company. Some unexpected extras on offer to make us really welcome - heater on, croissants, etc. Close to the main street, close to the river. Great place to base our stay.
Good property & location, with small improvements would be great
I feel a bit conflicted as I write this review. On one hand, we had a fabulous weekend and the townhouse was, on the whole, gorgeous. But on the other hand, a number of small(ish) things were present that really need attention from the owners.
First up, the early check in and late check out were a huge bonus! The late check out enabled us to have the final day of our holiday down at Barwon Heads, rather than the usual morning rush to get packed. This effectively extended our holiday by a day and I cannot overstate how much that was awesome. All rentals should do this!
Also, the location is pretty good. A short walk to the beach and the shops. The restaurants/eateries on that main shopping strip are also only a 5-min walk and meant we could get out and about for brekky and lunch with no problems.
The dual bathroom and living space set up of the property is also ideal for people who might run on different schedules, because you have somewhere to hang out that isn’t necessarily disturbing your housemates. We were two couples, each with a young toddler, so this set up was ideal.
Overall, the property is clean, well kitted out and very comfortable. However, the drawbacks were: the garden is pretty dingy (nothing but dirt, really); the balcony was lovely to sit on and has a bbq, but it needs maintenance (some of the planks are almost rotten through); the bathrooms are lovely, but the taps leak badly; the kitchen is well appointed, but there were ants raiding the sink; the coffee machine is a bonus, but the milk steamer didn’t work; the bedrooms were huge, but there are cobwebs with daddy longlegs spiders hanging around... these are all things that were overcome by the great weekend we had, but considering the price these are worth noting.
Overall, the furniture was comfortable and well laid out, the fly screens on the doors allow you to enjoy the weather outside without the bugs getting in and there’s an eclectic DVD and book selection that (if we didn’t have young kids this would have been heaven).
A final note on the admin side: there were conflicting messages from HomeAway (who we booked through) and the owners, which was a bit confusing and frustrating (eg: when to pay what amount, check in and out times etc). We also had a weird situation with towels where they said they’d bring us fresh towels because there weren’t enough laid out and, despite saying they’d be there shortly, they just never turned up. So we used hand towels.
Thanks so much Jennifer for taking the time to write a review for us.
We really appreciate the feedback from you. We will pass the information on to the owner for some review of the garden area. I am afraid there are a few daddy long legs around at present and more so where there are trees around the property, which is the case with the Light House. They appear overnight and whilst we who live here (we live only a few doors from this property) never mind them as they catch flies and mozzies!!! And are harmless to humans. Over the whole of summer covering 100 plus properties we have had ants appear randomly in 4 properties, this occasionally happens in summer.
The towels were dropped off and left at the back door for you in a black plastic bag, and there were extras in the top of the wardrobe downstairs.
We always have more generous check in and check out times than stayz automatic system states, and we always require payment prior to check in.
We state these items In our personal confirmation to you.
Stayz state they require payment by the evening of the day of check in.
They are currently reviewing this, so the policy will change. It is a bit inflexible when you are dealing with a multi overseas corporate where profits go overseas, to have flexibility in some areas.
Best wishes and thanks again....Meryll
Barwon Grove Holiday Rentals office in Ocean Grove
Home away from home
As a family of 5 it was great to have had the space and a place that was so easy to be in. Short walk to beach, town and park. Quite neighbourhood with own yard.
Loved the DVD and book collection, was great for all the family.
Great location and amenities
Comfortable, family and dog friendly. Great location. Thanks for a great stay. We will be back!!
needs a thorough clean and lots of maintenance
The only reason this property got a 2 was because of excellent CD and book collection, crockery and little extras. Very disappointed in the property where so many things were broken and need maintenance and cleaning
Items mentioned by Penny have been fixed and would have been fixed during their stay if they had contacted us. We're disappointed by their review, of course but other guests have enjoyed this holiday home see other reviews.
The light House is a great 3 bedroom townhouse. Includes all linen and is well set up for holiday stays etc with appropriate furniture, fittings, crockery, cutlery and appliances all of which work. The guest complained that the tv did not work but they had pulled out the booster plug in the downstairs tv which renders the tv not to work (to plug in another appliance/tv game, or to charge a mobile phone, then did not return plug to its original position. There was also a nail popped up in the deck which has since been replaced, if we had been advised of this during the stay we would have come straight away and fixed. All appliances in the house are working and were working at the commencement of the stay. The house was cleaned by the owner then by jims cleaning so would not have been any issues, although guest did mention a cobweb under one of the beds. The yard is maintenance free with trees and bark and the house is pet friendly. Guests have the option of visiting the house before their booking to check that the house meets their expectations. We welcome these inspections.