No refunds for cancellations made after payment is made
Location was great but the property was not clean and the pool was out of order. VRBO sucks.
Even though we knew of the in-suite construction, the place was generally not clean or in good shape. For example the bar stools were once white vinyl but now stained and yellow and the fridge door was broken. Our granddaughter accidentally collided with one of the screen doors and came away with a filthy face and dirty dress. The pool heater was out of order so the pool was too cold to use so here’s where it got really bad - VRBO did nothing to help us. They just said talk to the owner and told the owner when he asked them for guidance on compensation to tell us to contact VRBO. Unbelievable. Awful customer service - we certainly won’t EVER book through VRBO again.