No refunds for cancellations made after payment is made
The property was up market and a really lovely place to stay I would recommend it to anybody, especially a family or families as its a big place. Close to Surfers Centre ,you could even walk to the shops and a few nice cafes along the way.The pool was clean and the property well kept. Having the jetty added an extra treat and my grandchildren loved it. We even saw a stingray in the sand near the landing.Highly recommend for a relaxed holiday
In need of a lot of maintenance.
Great spot but paid a lot of money to stay there at Easter time for ten days. It had a broken dish washer the whole time which didn't get repaired, we counted over ten lights that were blown or broken, some bulbs were replaced after a week of staying there, floors & toilets had not been cleaned.
Did not get offered a discount for having no dish washer for ten days with 8 people not fun, we rent a lot of these houses & we are very disappointed with this one.
Hi Dwayne, Thank you for your review, although it is disappointing you did not disclose the true facts. Your check in was 13th April, we did not hear anything from you until 18th April when you reported some bulbs were out, dishwasher not working and 1 dirty pot. We sent our handyman over the same day and our cleaner immediately. All our guests have a cleaning guarantee as part of their stay, if you let us know about anything at all you are not happy with on check in we guarantee to send our cleaners back to rectify it. We did not hear about the dirty pot until day 6 of your stay, however we still sent our cleaners to rectify, once they arrived you advised you had already cleaned it. We could not replace the bulbs upstairs as you did not wish our handyman to go upstairs as your infant was sleeping. The dishwasher was reported to us on day 5 of your stay and the same day was inspected by a contractor. Unfortunately from time to time some appliances do break down as they would in a regular home and a part was required to be ordered. We are pleased despite these items mentioned you rated comfort and location 4 and 5 stars. Thank you. Kind Regards, The Coastal Holiday Rentals Team :)
Good family rental
Enjoyed our stay great Location but a few maintenance issues to address
Hi Judi, We appreciate you taking the time to review our property and glad you enjoyed your holiday. During your stay we weren’t made aware of any maintenance issues within the property; we would have liked the opportunity to address them for you. Please contact us direct in the future to receive 5% off your next stay! Kind regards, The Coastal Holiday Rentals Team :)
We thoroughly enjoyed our stay such a beautiful place to holiday at. Great pool and entertaining area, will definitely be going back.
Hi Jasmyn, thank you for your 5 star review! We are so pleased to hear you enjoyed your stay and would love to have you back again soon. Please mention when booking that you are a repeat guest to receive a 5% discount. Kind regards, the Coastal Holiday Rentals Team :)
Sunsaze is a amazing property highly recommend!
We felt very lucky to have the opportunity to stay in this stunning waterfront home during our trip to the Gold Coast, the house is exactly as shown in the photos but the view and location was even better than we imagined. The house was immaculate, very clean and very easy to relax in. The pool is huge and has a great view of the waterfront. In low tide the kids spent hours playing on the beach out the back of the house were even lucky enough to catch a mud crab on our first night. Everything is like new inside and ideal for a family with the self contained guest house which was like a mini house in itself, very private. Great BBQ area and the view at night is out of this world with the lights to Surfers Paradise. We highly recommend this property and felt the Agent was very easy to deal with. We will book again for sure.
Dear Sarah, thank you for your 5 star review! We are so pleased to hear that you enjoyed your stay with your family. We would love to have you back again. Please mention when booking that you are a repeat guest to receive a 5% discount. Kind regards, Coastal Holiday Rentals
Managed by Coastal Holiday Rentals, Surfers Paradise.