100% refund if cancelled at least 60 days before arrival date.
Excellent accomodation and facilities
We loved our stay at The French House and getting to know Trentham. The house had everything we needed and more. We cooked for 3 nights our of the four and enjoyed the kitchen and utensils that made things easier. We all loved the tennis court and spa in the back yard which we utilised daily. The location of the house was great as we took bikes and rode around the town with ease.
a group of 6 stayed, playing golf in the area. House had everything we needed. It was clean & spacious. Maybe the gardens could do with some maintenance.
In the kitchen, some small pots needed, and maybe just some standard coffee & teabags.
The cleaning standards let this property down and the fact that it was so cold on arrival. Not sure why the fire would not be lit to make the home more welcoming? There is nothing worse than arriving into a cold home and it does take some time for the fire to get up enough heat to warm the place up. Love the layout and the open plan kitchen, dining and living. There are no wardrobes in the bedrooms and no ensuite. Two bedrooms in each wing sharing 1 bathroom each. One bathroom has a shower over the bath. Great welcome pack provided.
Dear Linda, Thank you very much for staying at The French House in Trentham and your feedback regarding your stay. It is very much appreciated as it helps us improve our properties and services. I have also shared your feedback with the carers and cleaners of the property for further improvements. Unfortunately for security reasons we cannot light the wood fire place before guests arrive, but the split system heater should have been on, my apologies if that had been missed. For any future stays please don’t hesitate to contact us during your stay for us to address and possible issues. I look forward to welcoming you back to The French House in Trentham again soon. Thanks again for your valued feedback, Tom.