Budget Accommodation in Convenient Location, Close to City, Public Transport
Serviced Houses Booking Team
- english, Croatian, Yugoslaw, Korean, Mandarin Chinese, Hindu, Serbian, Chinese
Please consider the following guidelines when booking this property:
100% refund if cancelled at least 30 days before arrival date. 50% refund if cancelled at least 14 days before arrival date.
Feel very unhappy and cheatrd
The price simply didn't match the standard of the unit. Strong odour in the unit, especially the two closets. Was so bad the team had six air freshner in one closet and it still did not work. There were these night flying bugs all over I couldn't sleep all night. The carpet, very dirty especially at the entrance and main bedroom. The stove very slow and barely heat up when the oven was in use. All of this was over and above Homeaway and the host delaying my check for about three hours. A Homeaway supervisor actually hanged the phone on me, leaving me outside at night time and in the cold because I was at that point frustrated and expressed my frustration.
We thank you for your feedback and are sorry to hear your experience at the apartments was not the greatest. There were other factors that played role in your delayed check in, some of which had to do with the guest identification not completed as required and your personal interaction with Home Away team.
Please note we have taken on board the issues with the apartment and they have been rectified. Carpets were just cleaned recently.
Here is our most recent guest review from the same apartment, posted on 25/01/19 on one of the Expedia Partner sites:
Posted Jan 25, 2019
"Good clean apartment serving the purpose, everything working, clean linen and comfortable beds and sofa. The check in process a bit complicated with the requirement to send copies of driver's license and credit card and authorise a holding deposit. Until you have done that they won't provide you with the access code for the apartment key and that's a bit frustrating, that it would be easier to deal with someone in person, but once this has been overcome - no issues with the apartment. Has everything you need to live and spend here a week. Would not hesitate to recommend staying here if you are not seeking anything luxury, but want a reasonably modern and clean apartment."
Disgusting and I want my money back
I could not stay there with my family. It was horrible!! I want my money back.
The booking in question was settled privately with the guest.